Team Lead, Technical Account Manager -Dallas

Coralogix•Plano, TX

3d•$220,000 - $260,000•Hybrid

About The Position

Coralogix is a full-stack observability platform that helps businesses process and understand data, including logs, metrics, traces, and security events. The Team Lead, Technical Account Manager (TAM) leads a team responsible for technical account management and successful customer onboarding. The role focuses on building customer relationships, resolving observability-related technical challenges, and using data to improve operational performance. It calls for technical knowledge of logging, monitoring, and observability tools, together with people leadership skills. This is a hybrid position requiring work from the Dallas office 2–3 days per week. The on-target earnings range is $220,000–$260,000. Coralogix considers experience, skills, education, and work location when determining salary. Benefits include healthcare, dental and mental health benefits, a 401(k) plan and match, paid sick time, and paid time off.

Requirements

Background knowledge and hands-on practice in Cloud DevOps, including AWS services such as EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, and CloudWatch, or equivalent experience with Azure and GCP.
Background knowledge and hands-on practice in observability, including experience with one or more of Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, or Jaeger.
At least 3 years of direct people-management experience leading technical teams, including conducting weekly 1:1s, setting and tracking KPIs, and managing performance.
Experience delivering observability solutions and logging infrastructure and supporting successful customer onboarding.
Ability to define and track onboarding KPIs focused on technical adoption and customer satisfaction.
Strong analytical skills to interpret customer data and usage trends and drive continuous improvement in observability practices.
Ability to communicate complex technical information to technical and non-technical stakeholders.
Excellent English communication skills.
Strong presentation skills and the ability to establish credibility with executives.

Responsibilities

Lead, mentor, and manage a team of TAMs to support successful customer onboarding and long-term customer success.
Develop team KPIs and track performance related to onboarding and customer satisfaction.
Provide technical guidance and foster collaboration on observability tools and log analytics.
Oversee implementation of observability tools and guide customers in monitoring logs, metrics, and traces and conducting real-time analysis.
Ensure the team delivers expert onboarding and ongoing work for observability and logging solutions.
Provide technical insights on cloud observability and integrating Coralogix into customer infrastructure.
Act as the primary escalation point for customer technical challenges.
Work proactively with customers to improve logging and observability practices and integrate them with Coralogix’s platform.
Engage Coralogix stakeholders to provide tailored technical solutions aligned with customer business goals.
Use customer feedback and usage data to improve onboarding and TAM team performance.
Analyze customer data patterns and help the team use insights to improve observability outcomes and anticipate issues.
Collaborate with internal teams on product enhancements informed by customer data analysis.