Account Manager/Collections Team Lead

Bottleless Nation•Sandpoint, ID

2d•Onsite

About The Position

Pure Water Partners, a privately held specialty finance company in the bottle-free water marketplace, is hiring an experienced Account Manager (Collections) Team Lead for its Sandpoint office. This is an on-site, full-time role, with the possibility of exploring a hybrid arrangement for candidates who live more than 30 minutes from Sandpoint. The role provides operational support and coaching to Account Managers, oversees collection efforts for Large Target Accounts, supports performance monitoring and incentive programs, and helps improve department processes and customer communications. The position works in office Monday through Friday, 8:00 a.m. to 5:00 p.m. Starting pay is $28.00–$30.00 per hour based on experience, with an additional performance incentive based on the account portfolio. The company offers medical, dental, and vision benefits, programs that may cost as little as $10 out of pocket per month for an individual, and a 401(k) with company match.

Requirements

Strong understanding of collections practices, regulations, and customer retention strategies.
Proven ability to handle escalated calls and sensitive customer scenarios professionally and diplomatically.
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Experience with Water Desk or Aspire and BillTrust.
Proficiency in Microsoft Excel, Outlook, and general reporting tools.
Three years of accounts receivable experience required.
Three years of Microsoft Excel experience required.
Three years of team management experience required.
High school diploma or equivalent required.

Responsibilities

Serve as the primary escalation point for complex customer issues and calls requiring advanced handling.
Provide daily operational support to Account Managers and ensure adherence to policy, compliance, and quality standards.
Assist with onboarding and training new team members and the ongoing development of existing staff.
Promote collaboration, professionalism, results, and a positive team environment; help schedule and lead team huddles as needed.
Oversee and guide collection efforts on Large Target Accounts, including consistent communication, follow-ups, and resolution of aging balances.
Partner with the Collections Manager to develop and implement strategies to reduce delinquency and improve recoveries.
Help monitor account portfolios to identify trends, problem accounts, and process-improvement opportunities.
Assist in tracking and reporting team KPIs, including call activity, delinquency, promise-to-pay, and recovery rates.
Review individual and team performance dashboards and provide feedback or coaching in collaboration with the Collections Manager.
Identify underperforming accounts or representatives and recommend targeted action plans.
Collaborate with the Collections Manager to create and maintain weekly and monthly performance incentive programs, gathering team input to align incentives with business goals.
Support team morale through recognition, engagement initiatives, and a sense of ownership.
Help document and refine department processes and workflows, and recommend improvements to collection practices based on trends and data.
Ensure customer and dealer communications meet professional standards and regulatory compliance.

Benefits

Additional performance incentive based on portfolio of accounts
Medical insurance
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible spending account
Health savings account
Life insurance
Employee assistance program
Paid time off
On-the-job training
Paid training
Opportunities for advancement
Programs offered that cost as little as $10 out of pocket per month for an individual