Accounts Receivable Team Lead, Collections
About The Position
The Accounts Receivable Team Lead supports the AR Manager and AR Supervisor and helps manage portal billing, collections, and cash application processes. The role combines leadership, analytical, and critical-thinking skills to reduce Days Sales Outstanding (DSO) and optimize cash flow. The Team Lead trains and mentors AR specialists, coordinates collection work, monitors collections, and serves as the first level of escalation for customer collection issues. The role also supports account reconciliations, reporting, and the department’s annual audit. The position carries responsibility for taking reasonable care of the health, safety, and wellbeing of oneself and others at work, following provided training and workplace procedures. The company prohibits misuse of alcohol and drugs and conducts regular testing under its Substance Misuse Policy.
Requirements
- At least 4–5 years of commercial collections experience.
- At least 3 years of collections experience in a services-oriented organization.
- High school diploma or equivalent.
- Strong critical-thinking skills.
- Good verbal and written communication, customer service, time-management, and negotiation skills.
- Excellent interpersonal and communication skills.
- Detail-oriented with strong organizational skills.
- Self-motivated while actively participating in a team environment.
- Sense of urgency and ability to multitask.
Nice To Haves
- Knowledge of the collections decision process and related documentation.
- Working knowledge of effective customer service techniques.
- Working knowledge of collection policies and procedures.
- Ability to make sound collection decisions that support departmental and company objectives.
Responsibilities
- Train and mentor AR specialists, communicate clear team goals, and foster a collaborative work environment.
- Monitor collections, resolve complex billing and payment discrepancies, and ensure timely cash collections.
- Recommend collection assignments and monitor, distribute, and coordinate team members’ work to support consistent, efficient, and timely collection of delinquent balances.
- Perform quality reviews of collection efforts.
- Support the department during the annual audit.
- Organize and analyze open accounts receivable and cash application data to ensure proper reporting and perform account reconciliations.
- Serve as the first level of escalation for customer collection issues.
- Support the collections group in maximizing collections and increasing cash flow.
- Perform other duties as required.
- Take reasonable care of the health, safety, and wellbeing of oneself and others, and follow workplace health and safety rules and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
