Team Lead Support Coordinator

HealthFirst•St. David's, ND

2d•$51,000 - $80,070•Hybrid

About The Position

The Team Lead Support Coordinator oversees a team of Coordinators, ensuring they are providing the appropriate care and services to members. The Team Lead Support Coordinator is assigned to a specific clinical team (such as Care Management, Utilization Management, Behavioral Health, etc.) and may have additional departmental responsibilities.

Requirements

High School Diploma or GED
Work experience requiring written and verbal communication that is clear, concise, grammatically correct, and professional
Proficient in Microsoft Office Suite applications including Excel, Word, Power Point and Outlook

Nice To Haves

Associate’s degree
Excellent communication, time management, critical thinking, and problem solving skills
Supervisory, training, or management experience
Demonstrated ability to allocate, monitor, and control resources while delegating and monitoring workloads
Demonstrated ability to manage large caseloads in work in a fast-paced environment while building and enhancing team productivity
Demonstrated professionalism and leadership skills along with the ability to develop, direct, and support staff
Familiarity with PHI systems

Responsibilities

Supervises the Coordinators activities such as creating cases; assessment screening; admission events; creating referral events within the MIS system; receiving and processing incoming correspondence; preparing and processing outgoing correspondence to members, providers and community organizations.
Oversees, analyzes, and coordinates team members daily activities to ensure that departmental productivity goals are met in regards to quality, timeliness, accuracy, and consistency of medical decisions.
Ensures a team atmosphere that fosters open communication, collaboration, ownership, and empowerment to make decisions.
Coaches and manages review of staff performance.
Supports continuous improvement and quality initiatives that improve processes across departments.
Additional duties as assigned.
Ensures all Support Coordinator work is compliant with state and federal regulatory guidelines.