Coordinator, Student Support Team

Stony Brook University•Town of Brookhaven, NY

1d•Onsite

About The Position

We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in being named one of the “Most Promising Places to Work in Student Affairs” by Diverse Magazine, serving a highly diverse student body, leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility, and being awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life. The Student Support Team Coordinator is responsible for overseeing the management of the front desk student staff and responding to first-level inquiries for the Student Support Team and Family Services and Support. The selected candidate will have excellent administrative, communication, customer service and interpersonal skills, exercising strong organizational and time management skills with exceptional attention to detail as they communicate with campus-wide partners, students, and families. The incumbent plays a crucial role as a team member within Student Health, Wellness & Prevention Services. In this capacity, they collaborate with other team members to collectively contribute to the overall functioning and effectiveness of the services provided. This involves actively participating in team meetings for the Division, sharing insights, and engaging in collaborative decision-making processes. The incumbent's role extends to fostering a cooperative and supportive atmosphere, ensuring seamless teamwork, and collectively working towards the common goals and objectives of Student Health, Wellness & Prevention Services. This position may be required to provide support in other areas of Student Health, Wellness, and Prevention Services, as needed. The selected candidate must demonstrate a high level of care, discretion, and support for the safety and well-being of each student in our community. The Student Support Coordinator will also help support calendar management, departmental purchasing and budgeting for programs and services, along with organization and support of campus-wide initiatives. The incumbent will be expected to provide exceptional service to visitors and callers to the Support Team/Family Services and Support, including students, faculty, staff, parents, family members, alumni, and other guests.

Requirements

Bachelor’s degree (foreign equivalent or higher).
Two (2) years of full-time administrative or related higher education experience (student experience may be considered).
Experience working with a diverse population of faculty, staff, and community organizations.

Nice To Haves

Experience working in a higher educational institution.
Experience responding to emergencies and/or making appropriate referrals for other urgent situations.
Event and/or project management experience.
Experience with procurement and purchasing systems/software.
Experience utilizing Google Workspace, including the ability to write and run queries, create electronic forms, and manage data.
Experience supervising students.

Responsibilities

Manage staff members' calendars daily, confirm and coordinate appointments, receive and respond to all phone calls and email inquiries.
Triage first-level situations presented by students, families, faculty, staff, and other constituents.
Maintain and organize electronic spreadsheets.
Submit and track electronic requisitions, work with vendors to ensure services are complete, process vendor payments in a timely manner, and monitor expenditures.
Research, purchase, and procure goods and services to support Student Support Team and Family Services and Support, reconcile P-Cards (credit cards) and other revenue/expenditures at the conclusion of paid programs/events.
Provide program planning and operational support for campus-wide initiatives, including staff and student events, special events for families, etc.
Participate in all phases of onboarding and supervision of student receptionist staff.
Effort includes setting up interviews, coordinating assignments, monitoring students' timesheets/performance and ensuring needed student coverage for the Student Support Team and Family Services and Support.
Serve as a first point of contact for students who may present in distress.
Provide calm, professional support and connect students to appropriate staff or resources following established protocols.
Maintain confidentiality and deliver high-quality customer service to foster a respectful and supportive environment.
Participate in opportunities that promote your learning, growth, and development (i.e. classes, training, committee, webinar, etc.).
Contribute to the Division of Student Affairs and Stony Brook University by attending and/or supporting events, activities, and programs sponsored by areas outside of your individual unit/department (i.e. campus wide traditions, events, programs, etc.).
Other duties or projects as assigned as appropriate to rank and departmental mission.
Evening and weekend work may be required at times.