Team Lead, Salesforce Systems Analyst

Bellevue University•Bellevue, NE

13d•Onsite

About The Position

The Team Lead, Salesforce Systems Analyst leads a team of systems analysts who analyze University business processes and translate them into well-designed, secure, and supportable solutions on the Salesforce platform and connected enterprise systems. The role is accountable for the analysis lifecycle, including requirements elicitation, process analysis, solution design, functional and technical specifications, testing, and user adoption, ensuring changes are based on documented business needs and measurable outcomes. The Team Lead serves as the primary liaison between the Enterprise Applications Department and functional departments, including Admissions and Enrollment, Student Services, Academic Affairs, Marketing, and Financial Aid. The role coordinates with development, integration, and infrastructure teams on changes across Salesforce, integrations, and other enterprise applications. The position coaches and develops analysts, sets analysis and documentation standards, and ensures system changes comply with university technical guidelines, security and data-privacy requirements, including FERPA, and change-management processes. It also develops expertise in how enterprise applications support University operations and strategy.

Requirements

Associate’s or Bachelor’s degree required; equivalent combinations of education and relevant experience may be considered.
At least five years of systems analysis or business analysis experience, including at least three years working with Salesforce.
Demonstrated experience designing and developing solutions to complex application problems, configurations, integrations, and systems analysis.
Hands-on experience with requirements gathering, process mapping, user stories, acceptance criteria, and user acceptance testing.
Salesforce configuration experience, including Flow, the security and sharing model, reports, and dashboards.
Experience leading or mentoring others, formally or as a project or team lead.
Required certifications: Salesforce Certified Platform Administrator and Salesforce Certified Platform Administrator II.
Strong analytical, problem-solving, and interpersonal skills.
Excellent written and verbal communication skills, including explaining complex technical concepts to non-technical stakeholders and facilitating workshops with diverse groups.
Ability to design and maintain simple to complex system solutions and take on new systems and increasingly complex duties.
Ability to initiate, develop, and maintain productive working relationships with internal and external customers and stakeholders.
Sound judgment in prioritizing competing requests and balancing short-term fixes with long-term platform health.
Ability to work in a fluid environment, collaborate with a team, and provide some after-hours support.
Self-motivated, independent, responsible team player with initiative, a drive for learning, and flexibility as business needs and technologies evolve.

Nice To Haves

Preferred degree in Information Technology, Computer Science, Information Systems, Business, or a related field.
Previous work experience in an educational institution.
Knowledge of academic systems and Salesforce Education Cloud or the Education Data Architecture (EDA).
Understanding of REST and SOAP APIs, OAuth, integration platforms, and data mapping.
SQL experience.
Experience with Agile/Scrum delivery and work-management tools.
Programming experience or ability to read and understand Apex and SOQL.
Experience with Salesforce data management, including migration (such as Data Loader), data quality, and data cleansing.
Working knowledge of FERPA and higher-education data-privacy practices.
Preferred certifications: Salesforce Certified Business Analyst, Salesforce Certified Platform App Builder, and Salesforce Certified Agentforce Specialist.

Responsibilities

Lead stakeholder requirements elicitation through interviews, workshops, and observation; document business requirements, user stories, and acceptance criteria.
Document current- and future-state business processes and identify gaps, inefficiencies, and automation opportunities.
Perform fit-gap analysis and present solution options and trade-offs to stakeholders and leadership.
Create and review functional and technical specifications, including data models, object and field definitions, business rules, security requirements, and integration mappings.
Analyze the impact of proposed changes on automation, integrations, reports, security, and data before approval for build.
Coordinate teams defining integration specifications, resource needs, and implementation timelines.
Design and document security setup, account provisioning and de-provisioning, and access reviews; ensure student-record access complies with FERPA and University data-governance policy.
Lead resolution of production issues, including root-cause analysis, investigation, stakeholder communication, and documentation of fixes and preventive actions.
Build reports and dashboards and perform data analysis, including SQL where appropriate, to support operations, measure outcomes, and identify data-quality issues.
Identify process-efficiency opportunities and lead efforts to integrate system capabilities and workflows.
Work with the Director and VP to establish analyst-team standards, processes, best practices, and success criteria.
Manage analyst intake, backlog prioritization, estimation, workload, and assignments; ensure projects are delivered on time, within budget, and aligned with strategic outcomes.
Coach and mentor analysts, set goals, conduct performance reviews, and recommend training and certification paths.
Review analyst requirements, specifications, test plans, and documentation for quality, completeness, and consistency.
Promote continuous improvement, flexibility, and problem solving; provide team oversight and expertise with the Director.
Lead declarative Salesforce configuration, including objects, fields, page layouts, Lightning pages, validation rules, Flows, approval processes, reports, and dashboards.
Design, configure, test, and implement system solutions.
Establish and follow change-management and release practices, including sandbox strategy, deployment coordination, release notes, rollback planning, and review of Salesforce seasonal releases.
Plan and manage system, regression, and user acceptance testing; obtain business sign-off before production deployment.
Oversee data imports, migrations, duplicate management, and data-quality rules and monitoring.
Evaluate Salesforce AI and Agentforce capabilities against University use cases and assess data, security, and governance implications.
Establish communications and advise business users on effective application use, including assessment of new software, initiatives, and enhancements.
Set practices for working with third-party vendors, AppExchange providers, and implementation partners.
Explain and document relationships between business processes and system functionality; develop training materials, user guides, procedures, and system documentation.
Participate in weekly team meetings to discuss progress and issues.
Stay current on developments in the area, including Salesforce platform releases.
Investigate technology, tools, and process-improvement opportunities and make recommendations to leadership.
Participate in product and solution training to maintain product knowledge.