Team Lead, Resident Advocates
About The Position
At Avivo Village, we provide a safe, welcoming alternative to unsheltered homelessness where individuals can focus on stability, recovery, and securing permanent housing. As a Team Lead, you play a critical role in creating that environment every day. You'll provide leadership, coaching, and support to Resident Advocates while ensuring day-to-day operations run smoothly and residents receive high-quality, person-centered services. This role is ideal for someone who enjoys leading from the front, supporting staff development, solving problems in real time, and making a meaningful impact in the lives of individuals experiencing homelessness. Avivo is a 32-hour work week organization, offering full-time pay and benefits while supporting balance and sustainability in your work. This position is scheduled to work the AM shift: 6:00 AM–2:30 PM on Saturday, Sunday, Monday, and Tuesday.
Requirements
- High school diploma or GED required
- Minimum of four years of experience providing direct services in behavioral health, homelessness services, housing, human services, or a related field
- Experience working in a fast-paced, diverse, and mission-driven environment
- Experience providing culturally responsive, trauma-informed, and harm reduction services
- Experience using electronic health records and documentation systems
- Strong leadership skills with the ability to coach, motivate, and support staff performance
- Excellent communication, critical thinking, and problem-solving skills
- Ability to work effectively with individuals from diverse backgrounds and communities
- Strong organizational skills and ability to manage competing priorities
- Passion for Avivo's mission and commitment to participant-centered services
Responsibilities
- Provide day-to-day leadership, coaching, and work direction to Resident Advocates during assigned shifts
- Support a safe, welcoming, and trauma-informed environment for residents and staff
- Respond to urgent participant situations and support staff in problem-solving and decision-making
- Coordinate shift operations and help ensure program goals and service standards are met
- Train, mentor, and support staff through onboarding and ongoing development
- Promote Housing First, harm reduction, recovery-oriented, and trauma-informed practices throughout the program
- Monitor documentation, outcomes, and program compliance requirements
- Collaborate with leadership and community partners to support participant success
- Foster accountability, teamwork, and a culture of dignity and respect
- Support Avivo’s commitment to undoing racism and reducing disparities through daily practice and staff coaching
Benefits
- 32-hour full-time work week
- Medical Health plan
- Health Savings Account (HSA)
- Nice Healthcare: offers chat, video visits and in-home primary care visits
- Dental plan
- Dependent Care Flexible Spending Account (FSA)
- Basic Life/AD&D & Voluntary Life/AD&D
- Long term disability
- Option to purchase critical illness, accident insurance and short-term disability
- 401(k) Plan
- 10 Paid holidays & generous PTO
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
