Lead Resident Monitor

HELPLINE YOUTH COUNSELING•Belvedere Gardens, CA

4d•$28 - $28•Onsite

About The Position

The Lead Program Resident Monitor will arrange, coordinate, supervise, mentor, and oversee the Monitors’ efforts to ensure the safety and well-being of Pathway Home participants. Lead Monitor shall provide safety training to monitor staff and provide ongoing safety oversight, acting as a leader, collaborator, and an important voice into continuous improvement of processes.

Requirements

High school diploma or equivalent required
Have two years of experience working with homeless individuals with mental illness, chronic health issues, and/or substance use disorders
Strong interpersonal and communication skills
Ability to handle sensitive situations with compassion and discretion
Permanent U.S. residency or citizenship
Ability to pass criminal clearance background check
Ability to successfully pass a TB screening test
Valid California state driver’s license, current auto insurance, and a good driving record
Excellent time management skills, ability to manage multiple tasks, projects and priorities

Responsibilities

Serve as the on-shift leader for all Program Resident Monitors; providing real-time direction, guidance, and support throughout the shift
Plan personal shifts to observe each shift during the week
Serve as the primary point of contact for incidents, participant escalations, and emergencies during their shift
Manage emergency situations – including medical emergencies, overdoses, and evacuations – until site manager or first responders arrive
Ensure all incidents are documented accurately, completely, and submitted on time in accordance with contractual and agency standards
Ensure accurate and timely completion of all Program Resident Monitor reports and all other required shift documentation
Provide leadership coverage during evenings, weekends, and holidays as scheduled
Support schedule coverage, shift coordination, and staff accountability as directed by management
Conduct regular wellness checks to ensure participants’ safety and well-being.
Provide access to meals and snacks, ensuring participants are adequately nourished during their stay at Pathway Home
Support participants transitioning from outdoor living or vehicles to indoor accommodations
Engage participants in harm reduction services and offer supportive resources as needed
Collaborated with housekeeping, maintenance and program staff to ensure the provision of clean linens, hygiene supplies, and janitorial services
Assist in implementing and maintaining site security plans, including monitoring entry and exit points, ensuring adequate lighting, and de-escalating conflicts
Report on security or safety concerns to program management and on-site security personnel
Provide reasonable accommodation for individuals with disabilities, families and those with emotional or service animals in compliance with ADA
Ensure services and accommodations respect participants’ self-identified gender identities
Ensure that participants receive three nutritious meals daily, including two hot meals
Post daily menus and meal schedules in visible locations
Distribute hygiene supplies such as soap, toilet paper, feminine hygiene products, etc.
Work closely with program staff, housekeeping, and community partners to meet participants needs
Other duties as assigned by leadership