Resident Monitor

Upward Bound House • Los Angeles, CA

3d • Onsite

About The Position

For over 30 years, Upward Bound House (UBH) has stood as a leading service provider and advocate dedicated to ending the cycle of family homelessness. We believe true solutions go far beyond just providing a temporary roof. Our team delivers a compassionate continuum of care, walking alongside families every step of the way as they transition from immediate crisis housing into stable, permanent homes. We operate in a fast-paced, collaborative environment built on empathy, efficiency, and mutual support, where every team member is united by a shared drive to create lasting community change.

Requirements

• High school diploma or GED equivalent required.
• Professional or volunteer experience working with a residential facility, emergency shelter, community living program, or broader social services environment is strongly preferred.
• Excellent communication and interpersonal skills, with a demonstrated ability to remain calm, focused, and effective in fast-paced or emotionally charged situations.
• Comfortable assisting with light facility maintenance, cleaning tasks, and overall organizational tidiness.
• Basic computer literacy required for utilizing digital logging software, sending emails, and completing shift reports.
• A valid California driver’s license and reliable, insured auto transportation.

Nice To Haves

• Some college coursework or related certifications are a strong plus.

Responsibilities

• Actively monitor the site, manage strict entry/exit visitor logs, ensure only authorized individuals access the facility, and conduct regular safety walk-throughs.
• Assist families with navigating community living guidelines, monitor curfews, and help maintain a clean, organized, and home-like environment (includes light cleaning and tidying of shared spaces).
• Respond to resident needs and sensitive crisis situations with calm, professional control. Utilize proven conflict resolution and de-escalation techniques when operational challenges arise.
• Maintain highly accurate, detailed daily shift logs and comprehensive incident reports. Participate in structured, through shift handovers to ensure total team alignment.
• Interact with all residents, guests, and staff members with the utmost respect, cultural sensitivity, professional boundaries, and dignity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED