Team Lead - Rental Delivery - Park City / Deer Valley

Alterra Mountain Company • Park City, UT

9d • Onsite

About The Position

Ski Butlers is seeking a Team Lead for Rental Delivery in Park City / Deer Valley for the Winter Seasonal period. This full-time role involves managing day-to-day operations, upholding customer service standards, and leading a team. The ideal candidate will be professional, detail-oriented, a team player, and provide warm, personalized service. Adaptability and leading by example are key qualities for success in this dynamic role. Ski Butlers, founded in 2004, is the global leader in ski and snowboard rental delivery, committed to making ski vacations convenient through collaboration, teamwork, accountability, and fun. The company operates over 40 resorts in North America and Europe and is part of Alterra Mountain Company.

Requirements

• Professionalism
• Attention to detail
• Teamwork
• Warm, personalized service in every interaction
• Ability to work weekends and holidays
• No previous experience required

Responsibilities

• Opening and closing the shop daily
• Conducting pre and post shift team meetings to ensure team members understand expectations and responsibilities.
• Planning delivery routes, supporting calls, and managing pickups for current and upcoming shifts.
• Responding to customer inquiries via phone, text, email, and voicemail in a timely manner.
• Dispatching ski technicians for reactive support calls.
• Ensuring brand standards are met daily, including uniforms, vans, equipment, and shop cleanliness.
• Setting up the next shift for success.
• Upselling existing guests via phone calls/texts during predelivery communication.
• Sizing guests for proper equipment for orders.
• Scheduling work assignments for the following shift.
• Providing real-time feedback and coaching, both positive and constructive, to ensure Key Customer Requirements are met.
• Assisting with labor management during slow periods.
• Taking reservations and issuing refunds.
• Assisting with delivery and support service operations as needed.

Benefits

• Free Alterra Mountain Company Employee Pass (subject to blackout dates)
• Ability to upgrade to Full or Base Ikon Pass at a heavily discounted rate
• Epic Local Merchant Pass, valid at Park City Mountain Resort
• Discounted access to 500+ industry brands
• Generous discounts to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for all staff members over 18 years old
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees, covering preventive visits, urgent care, telehealth, limited hospitalization, prescription drugs, and multilingual behavioral health.
• Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed