Team Lead Receiving

Bass Pro Shops • Gainesville, FL

1d

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping provide a productive shopping experience and a positive, team-oriented work environment.

The Team Leader helps staff, train, schedule, coach, and motivate associates; supports performance appraisals; resolves customer and associate concerns with management and Human Resources; and helps carry out supervisory responsibilities in accordance with company policies and applicable laws. The role also maintains product expertise, coordinates product demonstrations and special events, and supports accurate pricing, inventory, assortments, displays, signage, and advertised items. The Team Leader assists customers with buying decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• 2 to 4 years of experience in retail sales.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
• Ability to stand and/or walk constantly during the shift.
• Ability to occasionally ascend or descend ladders, stairs, ramps, and similar structures.
• Ability to constantly communicate with others to exchange information.
• Ability to occasionally perform repetitive motions involving the wrists, hands, or fingers.
• Ability to occasionally operate machinery, power tools, motor vehicles, or heavy equipment.
• Ability to move objects up to 20 pounds constantly and occasionally move or lift objects up to 100 pounds or more using a team lift as needed.
• Ability to occasionally work in tight or confined spaces and noisy environments.

Nice To Haves

• Supervisory experience.

Responsibilities

• Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Execute merchandising directives and maintain corporate plan-o-grams.
• Help ensure a pleasant and productive shopping experience for customers.
• Assist with staffing, interviewing, training, scheduling, performance feedback, coaching, and motivating associates.
• Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
• Maintain a high level of customer service and achieve customer service results above the company average.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with special events, pricing and UPC integrity, assortments, inventory accuracy, and the display, signage, and pricing of advertised items.
• Help carry out supervisory responsibilities, including planning and assigning work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
• Help customers make buying decisions by identifying and evaluating their needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED