Team Lead, Real Estate Management

American Tower•Woburn, MA

1d•$93,500 - $118,500

About The Position

American Tower is seeking a Team Lead, Real Estate Management to join its Property Management organization. The Real Estate Management team focuses on improving the quality, accuracy, and consistency of landlord processes, inquiries, and documentation across the regional real estate portfolio. The Team Lead oversees property management activities across a defined portfolio, supports process documentation, monitors performance, resolves escalated landlord and operational matters, and partners with cross-functional teams to support operational execution. The role coordinates complex ownership-centric matters, supports standardization and sustained operational discipline, and helps protect and maximize the value of the company’s real estate assets. The position also leads team talent selection, performance management, career development, and workforce planning within approved headcount. It monitors team workload, productivity, quality, and service levels, maintains responsibility for an assigned portfolio of work or relationships, and serves as a subject matter expert and escalation point. The Team Lead supports systems and technology deployments, process improvements, training, standard operating procedures, and knowledge management. Approximately 15% travel may be required.

Requirements

Bachelor’s degree required.
At least 7 years of experience in property management operations, payment processing, finance operations, and/or shared services within telecom, REIT, infrastructure, or related industries.
Strong understanding of property management, real estate operations, landlord relations, lease administration, transaction processing, operational controls, or related business functions.
Working knowledge of enterprise resource planning or finance systems and comfort with case-management or workflow tools.
Demonstrated success in process documentation, operational improvements, and adoption of standardized practices.
Strong analytical and problem-solving skills, including the ability to identify trends, operational risks, and data issues.
Strong organization, planning, and project management skills, with the ability to prioritize work for self and team to meet requirements and deadlines.
Ability to work effectively and professionally with different functional groups and levels of employees.
Strong leadership skills and ability to drive and motivate a team to achieve results.
Fluency in English.
Approximately 15% travel may be required.

Nice To Haves

A concentration in Business, Finance, Operations, or a related field.
Salesforce experience.
Multilingual capabilities.

Responsibilities

Lead talent selection, performance management, career development, and workforce planning within the team’s approved headcount.
Monitor team workloads, productivity, quality, and service levels to ensure accurate, timely delivery in accordance with operational standards.
Manage a defined portfolio of work, projects, transactions, operational activities, or landlord relationships, serving as a subject matter expert in the assigned area.
Serve as the primary escalation point for complex property owner, operational, or process-related issues; facilitate resolution and ensure timely stakeholder communication.
Ensure the accuracy and integrity of portfolio, ownership, financial, operational, and system data, and maintain applicable documentation and records.
Build and maintain relationships with property owners, vendors, and internal stakeholders to support issue resolution and operational execution.
Partner with management to deploy systems and technologies, implement operational strategies, improve business processes, and achieve performance indicators and organizational objectives.
Identify trends, recurring issues, process gaps, and operational risks; recommend and implement sustainable solutions.
Contribute to process documentation, training materials, standard operating procedures, and knowledge management initiatives.
Perform other duties as assigned.