Team Lead-Patient Access Services

Southcoast Health System•Wareham, MA

1d•$26 - $44•Onsite

About The Position

Join Southcoast Health, a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island. We are searching for a talented Team Lead - Patient Access Services to serve as the super-user and lead in a facility setting. This role involves performing diversified duties in support of the Patient Access department, including providing leadership and direction to assigned personnel. The goal is to create positive relationships and an excellent patient experience throughout the facility, from patient arrival to registration. This position is responsible for ensuring quality registration coverage 7 days a week, 24 hours a day, and monitoring data to hold staff accountable to department metrics and standards. The role also ensures optimal reimbursement through accurate registration, insurance verification, and upfront collections, acting as a resource and providing education to staff. Additionally, the Team Lead will maintain staff productivity, ensure registration functions are maintained, oversee the expired patient process, and manage the safekeeping of patient valuables.

Requirements

An Associates Degree in related field or equivalent experience is required.
Minimum one (1) year of prior Team Lead or coaching experience required (including hiring staff, delivering corrective action, and leading employees).
Proficiency with technology, including computers, software
Demonstrated excellent communication and organization skills,
Proficient with Microsoft Office, an Electronic Health Record, and other web-based portals required.
Proficiency with Epic registration, scheduling and billing required.
Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Nice To Haves

Bachelors degree preferred.
Medical Terminology, Lean Training, CHAA or CHAR Certified preferred.
leadership experience preferred.
Medical Terminology certification is preferred.

Responsibilities

Serve as the super-user and lead in a facility setting.
Perform diversified duties in support of the Patient Access department, including, but not limited to, providing leadership and direction to assigned personnel.
Create positive relationships and excellent patient experience throughout the facility including but not limited to patient arrival and registration process.
Responsible to ensure coverage for quality registration 7 days a week, 24 hours a day, thought out the facility.
Monitor and maintain quality data to hold staff accountable to department metrics and standards.
Ensure optimal reimbursement through accurate registration, insurance verification and upfront collections.
Act as the resource and provide education to staff.
Maintains productivity of staff and ensures registration functions of the system are maintained as a supplement to emergency room arrival & registration.
Oversee the expired patient process.
Manage Safe keeping of patient valuables.