Team Lead-Patient Access Services

Southcoast Health System•New Bedford, MA

1d•Onsite

About The Position

Join Southcoast Health, a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island. Southcoast Health provides inclusive, ethical workplaces where highly skilled caregivers offer world-class, comprehensive healthcare close to home. This role is located at Tobey Hospital in Wareham, MA, and is a 40-hour per week position with flexible shifts and hours, primarily between 3:00 PM and 11:00 PM, with weekend and holiday rotation as part of a 24/7 department.

Requirements

An Associates Degree in a related field or equivalent experience is required.
Minimum one (1) year of prior Team Lead or coaching experience required (including hiring staff, delivering corrective action, and leading employees).
Proficiency with technology, including computers, software.
Demonstrated excellent communication and organization skills.
Proficient with Microsoft Office, an Electronic Health Record, and other web-based portals required.
Proficiency with Epic registration, scheduling and billing required.
Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

Nice To Haves

Bachelors degree preferred.
Medical Terminology, Lean Training, CHAA or CHAR Certified preferred.
Leadership experience preferred.
Medical Terminology certification is preferred.

Responsibilities

Serve as the super-user and lead in a facility setting.
Perform diversified duties in support of the Patient Access department, including providing leadership and direction to assigned personnel.
Create positive relationships and excellent patient experience throughout the facility, including the patient arrival and registration process.
Ensure coverage for quality registration 7 days a week, 24 hours a day, throughout the facility.
Monitor and maintain quality data to hold staff accountable to department metrics and standards.
Ensure optimal reimbursement through accurate registration, insurance verification and upfront collections.
Act as the resource and provide education to staff.
Maintain productivity of staff and ensure registration functions of the system are maintained as a supplement to emergency room arrival & registration.
Oversee the expired patient process.
Manage safekeeping of patient valuables.