Team Lead-Patient Access Services

Southcoast Health System, Inc.•New Bedford, MA

1d•$26 - $44•Onsite

About The Position

Join Southcoast Health, a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island. Southcoast Health provides inclusive, ethical workplaces where highly skilled caregivers offer world-class, comprehensive healthcare close to home. Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row! We are searching for a talented Team Lead - Patient Access Services. This is a 40-hour per week position with flexible shifts and hours, with main hours from 3:00 PM to 11:00 PM. This is a 24/7 department with weekend and holiday rotation, located at Tobey Hospital in Wareham, MA. A career at Southcoast Health offers a culture of well-being, competitive pay, comprehensive benefits, generous Earned Time Off, Employee Wellbeing Program, 403B Retirement Plan with company match, tuition assistance/Federal Loan Forgiveness programs, and professional growth opportunities with customized leadership training. This is available to regular status employees scheduled to work a minimum of 24 hours. Southcoast Health is an Equal Opportunity Employer.

Requirements

An Associates Degree in a related field or equivalent experience is required.
Minimum one (1) year of prior Team Lead or coaching experience required (including hiring staff, delivering corrective action, and leading employees).
Proficiency with technology, including computers, software.
Demonstrated excellent communication and organization skills.
Proficient with Microsoft Office, an Electronic Health Record, and other web-based portals required.
Proficiency with Epic registration, scheduling and billing required.
Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

Nice To Haves

Bachelors degree preferred.
Medical Terminology, Lean Training, CHAA or CHAR Certified preferred.
Leadership experience preferred.
Medical Terminology certification is preferred.

Responsibilities

Serve as the super-user and lead in a facility setting.
Perform diversified duties in support of the Patient Access department, including providing leadership and direction to assigned personnel.
Create positive relationships and excellent patient experience throughout the facility, including the patient arrival and registration process.
Ensure coverage for quality registration 7 days a week, 24 hours a day, throughout the facility.
Monitor and maintain quality data to hold staff accountable to department metrics and standards.
Ensure optimal reimbursement through accurate registration, insurance verification and upfront collections.
Act as the resource and provide education to staff.
Maintain productivity of staff and ensure registration functions of the system are maintained as a supplement to emergency room arrival & registration.
Oversee the expired patient process.
Manage safe keeping of patient valuables.