Team Lead Operations (all genders)

Lingoda

2d•Hybrid

About The Position

Lingoda was founded 12 years ago to address the global challenge of meeting the mobility needs of global talent in growing economies and aging populations. Driven by the mission to equip people worldwide with language skills, cultural understanding, and technical know-how for integration and success, Lingoda has become a pioneer in education. Lingoda's effective learning model is based on small group classes, with over 800,000 courses per year led by 2,400 qualified teachers. Their proprietary curriculum platform helps learners achieve their goals, whether for career advancement or successful integration into a new country. Lingoda is a fast-growing and ambitious company operating in both B2B and B2C sectors. While their B2B business in Germany focuses on the healthcare sector with plans to expand into other industries and countries, their B2C sector reaches learners worldwide. Students learn German, English, Spanish, French, and Italian from anywhere in the world. Learning a language with Lingoda is an enriching experience, made possible by the Lingoda team who support learners every step of the way, living and learning together to create a world of connection and opportunity.

Requirements

At least 3 years of experience in the disciplinary leadership of operational or administrative teams, including goal setting, feedback, and employee development.
Experienced leader who takes responsibility for the performance and development of their team.
Experience in change management processes, ideally in the restructuring of teams and roles.
Experience in managing teams via key figures and proficient use of common tools such as HubSpot, planning tables, CRM, or ticketing systems.
Proactive work style: early identification of risks and bottlenecks, finding solutions, and independently implementing improvements.
Experience in cross-functional collaboration, e.g., with Sales, Key Account Management, Product, or Quality Management.
Experience working with AI-supported tools and an aptitude for using them strategically to automate and make processes more efficient.
Strong organizational skills, a structured way of working, and a high degree of reliability, even under pressure.
Fluent German (C1/C2) and English (C1) language skills.
Clear, appreciative communication and enjoyment in developing people.

Nice To Haves

Experience in the education or healthcare sector, or in operational services.
Practical experience with process optimization or workflow automation.
Experience in a growing company.

Responsibilities

Take on disciplinary leadership of the team responsible for administrative and logistical processes related to course delivery, service, and examinations.
Manage team performance through clear KPIs, data analysis, and forecasts, set priorities, and implement structural improvements.
Achieve a lean, scalable operational structure with clear responsibilities, continuously developed through data-driven automation, while maintaining high reliability and punctuality.
Lead your team professionally and disciplinarily, setting clear goals and priorities, providing regular feedback, and fostering individual development.
Steer team performance using clear KPIs, including accuracy, SLA fulfillment, turnaround time, backlog, and compliance risks.
Develop appropriate metrics and trend analyses for your team.
Oversee team OKR initiatives from goal setting to success measurement, identify bottlenecks and recurring error patterns early, and quantify the potential of automation projects.
Be responsible for the end-to-end, timely processing of course and exam logistics, from planning to completion.
Ensure punctual course starts and compliance with AZAV guidelines in close coordination with the Course Setup & Service team.
Plan team capacity based on volume, deadlines, and dependencies with other teams, ensuring a reliable and predictable work rhythm.
Systematically standardize workflows, reduce manual tasks, and create the foundation for automation.
Keep team SOPs up-to-date, review them regularly, and adapt them to process changes.
Ensure clean, correct data in all systems used and responsibly employ AI-supported functions to make processes more efficient.
Early identification of warning signs in backlog, SLAs, and stakeholder feedback, confidently manage complex escalations, and ensure that preventive measures are derived from incidents to keep operations stable even in challenging phases.
Coordinate closely with the Course Setup & Service team, Sales, Key Account Management, Product, the Application Team, Quality Management, and Exam Planning, as well as external partners, ensure smooth handovers, and translate new requirements into concrete processes managed as Project Lead.
Actively shape change processes, such as the restructuring of teams and roles, while maintaining the planning dynamics and reliability of your team during structural changes.