Team Lead Health Operations Logistics (all genders)

Lingoda

8d•Hybrid

About The Position

Lingoda was founded 12 years ago to address the global challenge of meeting the mobility needs of global talent for growing economies and aging populations. Driven by the mission to equip people worldwide with language skills, cultural understanding, and technical know-how to enable integration and success, Lingoda has established itself as a pioneer in education. Lingoda's effective learning model is based on small group classes, with over 800,000 courses per year led by 2,400 qualified teachers. Our proprietary curriculum platform helps learners achieve their goals, whether for career advancement or successful integration into a new country. Lingoda is a fast-growing and ambitious company operating in both B2B and B2C sectors. While our B2B business in Germany focuses on the health sector with the goal of expanding into other industries and countries, our B2C reach extends to learners worldwide. Our students learn German, English, Spanish, French, and Italian, regardless of their location. Learning a language with Lingoda is an enriching experience, made possible by the Lingoda team who support our learners every step of their journey. We live learning together to create a world of connection and opportunity. Joining Lingoda means becoming part of a team that improves together. We foster an inclusive culture that encourages courage, curiosity, and personal growth. We turn insights into action, and every individual contributes to making a positive difference. Become part of our mission to change lives through education.

Requirements

At least 3 years of experience in the disciplinary leadership of operational or administrative teams, including goal setting, feedback, and employee development.
You are an experienced leader who takes responsibility for the performance and development of their team.
Experience in change management processes, ideally in the restructuring of teams and roles.
Experience in steering teams via key figures and confident use of common tools, such as HubSpot, planning tables, CRM, or ticketing systems.
A proactive work style: You identify risks and bottlenecks early, find solutions, and implement improvements independently, rather than just following instructions.
Experience in cross-functional collaboration, e.g., with Sales, Key Account Management, Product, or Quality Management.
Experience working with AI-supported tools and an aptitude for using them strategically to automate and make processes more efficient.
Strong organizational skills, a structured way of working, and a high degree of reliability, even under pressure.
Fluent German (C1/C2) and English skills (C1).
Clear, appreciative communication and enjoyment in developing people.

Nice To Haves

Experience in the education or health sector or in operational services.
Practical experience with process optimization or workflow automation.
Experience in a growing company.

Responsibilities

You will have disciplinary leadership of the team responsible for administrative and logistical processes related to course delivery, service, and examinations for our courses.
You will manage your team's performance through clear KPIs, data analysis, and forecasts, set priorities, and derive structural improvement measures.
Your goal is a lean, scalable operational structure with clear responsibilities, continuously developed through data-driven automation, while maintaining high reliability and punctuality.
Team leadership, people development, and disciplinary responsibility: You lead your team professionally and disciplinarily. You set clear goals and priorities, provide regular feedback, and promote the individual development of your team members.
Steering through key figures, OKRs, and data-driven improvement: You steer your team's performance using clear KPIs, including accuracy, SLA fulfillment, throughput time, backlog, and compliance risks. You further develop suitable key figures and trend analyses for your team. You accompany your team's OKR initiatives from goal setting to success measurement, identify bottlenecks and recurring error patterns early on, and quantify the potential of automation projects.
Reliable end-to-end implementation and scaling: You are responsible for the continuous, on-time processing of course and exam logistics, from planning to completion. In close exchange with the Course Setup & Service team, you ensure timely course starts and compliance with AZAV guidelines. You plan your team's workload based on volume, deadlines, and dependencies with other teams and ensure a reliable, predictable work rhythm.
Processes, automation, and AI-supported workflows: You systematically standardize workflows, reduce manual activities, and thus create the basis for automation. You keep your team's SOPs up-to-date, review them regularly, and adapt them to process changes. You ensure clean, correct data in all systems used and responsibly deploy AI-supported functions to make processes more efficient.
Risk and escalation management: You identify early warning signs in backlog, SLAs, and feedback from stakeholders, manage complex escalations confidently, and ensure that preventive measures are derived from incidents. This keeps processes stable even in challenging phases.
Cross-functional collaboration: You coordinate closely with the Course Setup & Service team, Sales, Key Account Management, Product, the Application Team, Quality Management, and Exam Planning, as well as with external partners, ensure smooth handovers, and translate new requirements into concrete processes that you track as Project Lead.
Change management and organizational development: You actively shape change processes, such as the restructuring of teams and roles, while maintaining your team's planning dynamics and reliability even during structural changes.

Benefits

Approachable managers and transparent communication - every voice counts at Lingoda!
Company events and colleagues who are always happy to make contacts + budgets for team-building events!
An inclusive environment with great team spirit and a passion for languages
A well-structured and exciting onboarding process that sets you up for success!
The opportunity to work from home or in the office in the heart of Berlin
Education fund, because we want our employees to grow
Free access to our language courses
Mental health programs
Company social benefits and pension funds
Discounted Urban Sports membership (EU-wide)
Public transport discounts in Berlin
30 vacation days per year
Free snacks and drinks in the office
Modern hardware necessary for your work (not applicable for freelancers)
Flexible working hours