Team Lead, Legal Conflicts Managed Services

Harbor

20d•Remote

About The Position

Harbor is seeking a Team Lead of Conflicts Managed Services to lead its conflicts managed services practice across clients. The role is responsible for service delivery, client relationships, team development, and business performance. Reporting to the Managing Director, the Team Lead will help build a scalable service model and modernize conflicts work through improved processes and technology. As an early leader in the practice, this person will have an opportunity to shape its model and grow with the business. The role oversees client engagement leads and maintains consistent standards across the client portfolio. Harbor conducts conflicts research and flags potential issues for client review; each client retains responsibility for conflict decisions and clearance. This is a 100% remote position that can be worked from anywhere in the United States.

Requirements

Typically 8+ years of progressively responsible conflicts experience in a law firm or professional services environment.
Hands-on proficiency with Intapp Conflicts and experience leading conflicts workflows and complex escalations.
Experience managing and developing teams and improving operational processes.
Strong client-service skills and confidence working across different firm cultures and stakeholder groups.
Commercial and financial acumen, including staffing, forecasting, utilization, and profitability.
Ability to modernize processes and apply technology thoughtfully, with a builder’s mindset suited to a growing service line.

Nice To Haves

Experience with conflicts operations at more than one firm.
Participation in a conflicts modernization, platform implementation, process redesign, or automation effort.
Client-facing experience in consulting, legal technology, or another multi-client service environment.

Responsibilities

Oversee service quality, client communication, escalations, and delivery against each client’s requirements.
Build trusted client relationships and participate in discovery, sales calls, proposals, onboarding, and service reviews.
Identify opportunities to improve or expand services, working with Harbor leadership and subject-matter experts.
Set delivery standards, quality controls, reporting, and performance measures across client teams.
Use working knowledge of Intapp Conflicts to guide process improvement, platform use, and modernization.
Develop practical uses of automation for research, triage, and routing, with appropriate testing and oversight.
Lead and develop engagement managers and supervisors; support hiring, coaching, performance management, and succession.
Plan staffing and capacity across clients, balancing demand, skills, coverage, utilization, and cost.
Partner with the Managing Director on budgets, forecasts, client economics, and the evolving pricing model.
Build repeatable practices that support growth across multiple firms while accommodating client-specific workflows.
Use service and financial data to identify risks, improve performance, and inform business decisions.
Represent the conflicts practice across Harbor and contribute to a measured, multi-year modernization roadmap.
Meet service and business goals relating to delivery quality, turnaround, client commitments, client satisfaction, retention, service expansion, team readiness and development, utilization, cost, margin, and process improvement.