Client Services Lead, Legal

Mercor•San Francisco, CA

6h•$160,000 - $180,000•Onsite

About The Position

Mercor is hiring a Client Services Lead to build and grow its legal-sector client function. The role identifies and onboards legal clients and partners, develops service models and early playbooks suited to the legal industry, and owns client relationships from initial scoping through renewals and expansion. It involves negotiating commercial terms and contracts while navigating requirements around confidentiality, privilege, conflicts, data rights, security, and procurement. The lead serves as the primary contact for legal-sector clients and senior stakeholders, coordinates complex relationships across client and internal teams, and aligns Product, Research, Operations, Legal, and Finance around client priorities. The role starts hands-on, including outreach, drafting documents, and closing deals, then develops repeatable processes as the legal business scales.

Requirements

At least 5 years of experience in client service, account management, business development, or commercial roles serving legal clients.
Proven experience negotiating and closing contracts.
A track record of managing high-stakes external stakeholders, including risk, conflicts, and procurement functions.
Direct experience working with data products.
Prior experience working at or directly serving legal organizations, such as AmLaw 200 or international law firms, corporate legal departments, legal tech or legal data companies, or alternative legal service providers.
Builder mentality and enthusiasm for ambiguity and 0-to-1 problems.
Resourcefulness and comfort with hands-on, unglamorous work.
Strong commercial instincts and negotiation skills.
Clear, concise communication and executive presence with credibility among senior attorneys.
Ability to operate independently while partnering closely with internal teams.

Nice To Haves

A JD or legal practice experience.
Experience in legal tech, legal AI, e-discovery, or legal research and data platforms.
Exposure to data-driven products, AI, or technical stakeholders.
Experience working cross-functionally with legal and finance teams.
Familiarity with legal-industry confidentiality and data requirements, including attorney-client privilege, professional responsibility rules, client outside counsel guidelines, and SOC 2.

Responsibilities

Identify, engage, and onboard legal clients and partners, including law firms, corporate legal departments, legal tech companies, and alternative legal service providers.
Test and refine service models for legal-sector needs, including confidentiality, privilege, conflicts, data sensitivity, and procurement cycles.
Create early playbooks for serving legal clients.
Lead client conversations from scoping through renewal and expansion.
Qualify client needs, define mutual value, and drive engagements to close.
Structure commercial terms suited to the procurement, engagement, and risk norms of law firms and legal departments.
Negotiate pricing, scope, timelines, and obligations with legal clients.
Work with Legal and Finance to move quickly while maintaining rigor.
Navigate legal-industry data rights, confidentiality, privilege, and security requirements.
Serve as the primary point of contact for legal-sector clients and senior stakeholders, including managing partners, general counsel, and innovation and knowledge management leaders.
Manage multi-party relationships involving partners, general counsel, risk and conflicts, procurement, IT, and security teams.
Align Product, Research, Operations, and Legal teams around legal client priorities.
Build client lists, conduct outreach, draft documents, and close deals directly.
Identify patterns and turn them into repeatable processes as the legal book of business grows.