Managed Services Specialist

PAR Technology • Austin, TX

1d • Hybrid

About The Position

The Managed Services Specialist is part of PAR Technology Corporation’s Strategy & Execution Services team and supports restaurant customers’ loyalty programs. The role develops deep product expertise in PAR Punchh and PAR Games and uses that expertise to build, test, launch, and monitor marketing campaigns on clients’ behalf. It is a hands-on execution position, responsible for configuring campaigns in PAR platforms, quality-checking deliverables, resolving issues, and reporting on campaign and program performance.

The Specialist works directly with client marketing teams and coordinates with third-party partners when campaigns extend beyond PAR’s platforms. The role combines product knowledge, clear communication, attention to detail, analytical problem-solving, and ownership of end-to-end workflows. The position is based in Austin, Texas, with a hybrid work arrangement, and reports to the Manager, Managed Services. The work schedule may occasionally need to be adjusted for urgent client needs or critical after-hours issues.

Requirements

• At least 1 year of experience in account management, marketing, or a related business function.
• Strong accountability and ownership of end-to-end workflows and outcomes.
• Meticulous attention to detail.
• Excellent written and verbal communication skills, including the ability to clarify complex client requests and communicate them clearly.
• Strong relationship-building skills and the ability to earn client trust.
• Strong time management skills and the ability to prioritize competing deadlines across customers and projects.
• Highly analytical, data-driven approach with strong problem-solving instincts.
• Entrepreneurial, creative, resourceful, and self-starting approach.
• Collegial, high-energy, thoughtful, and persistent disposition.
• Ability to occasionally adjust work schedule for urgent client needs or critical after-hours issues.

Nice To Haves

• Experience in B2B SaaS (marketing, CRM, or ecommerce), digital marketing agencies, or B2C brands.
• Bachelor’s degree in business or marketing.
• Experience designing or executing customer journeys, lifecycle programs, or segmented campaign strategies.
• Familiarity with loyalty or CRM platforms and how campaign logic behaves across integrated systems.
• Proficiency with Salesforce, Excel, and task management tools.

Responsibilities

• Develop expert-level knowledge of PAR Punchh and PAR Games, including feature interactions, configuration impacts, and execution best practices.
• Build and launch client marketing campaigns on both platforms by configuring rewards, customer segments, qualification rules, and campaign settings.
• Perform quality assurance on personal and peers’ deliverables.
• Confirm campaign requirements and customer segment specifications directly with clients and obtain approval before launch.
• Coordinate with third-party partners on campaigns extending beyond PAR’s platforms, aligning requirements, timing, and testing.
• Monitor campaigns during and after launch, troubleshoot and resolve issues, and document root causes when issues occur.
• Provide reports on campaign performance, program metrics, and guest behavior.
• Maintain accurate internal case tracking and update customer business practice documentation.
• Manage competing deadlines and flag risks to timelines early.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed