Managed Services Engineer

SHI International Corp.•US - NJ - Home Office, NJ

6d•$70,000 - $110,000

About The Position

SHI International Corp. is seeking a Systems Engineer for its Managed Service Provider (MSP) team. The role supports implementation, administration, and troubleshooting of Windows Server environments, Microsoft infrastructure services, and business-critical applications across multiple customer environments. The ideal candidate has on-premises Microsoft experience, practical troubleshooting and documentation skills, and can work effectively with customers and senior technical team members across cloud and hybrid environments. The engineer implements, administers, and supports customer Windows Server environments; deploys and troubleshoots Microsoft infrastructure services and server applications; and supports hybrid identity solutions. The role also participates in server builds, upgrades, migrations, hardware refreshes, and data center modernization. Responsibilities include troubleshooting infrastructure and application issues, applying security and configuration standards, supporting resilient and highly available solutions, creating PowerShell scripts and operational documentation, coordinating with customer stakeholders and technical teams, and participating in an on-call rotation for critical incidents and service restoration.

Requirements

3+ years of relevant experience as a Systems Engineer, Windows Engineer, Infrastructure Engineer, Systems Administrator, or similar role within an MSP or enterprise environment.
Working knowledge of commonly deployed Windows Server versions, including installation, configuration, lifecycle management, patching, security, performance monitoring, and troubleshooting.
Hands-on experience with Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, trusts, replication, authentication, and identity-related troubleshooting.
Experience supporting Microsoft server platforms and services such as IIS, Remote Desktop Services, Windows file services, failover clustering, and Microsoft SQL Server infrastructure dependencies.
Experience supporting enterprise applications, including installation, upgrades, service accounts, certificates, dependencies, integrations, performance monitoring, and vendor escalation.
Experience with Hyper-V and/or VMware virtualization, including virtual machine lifecycle management, clustering, capacity, performance, and high-availability concepts.
Working PowerShell skills for administration, data collection, and repeatable operational tasks.
Familiarity with enterprise server hardware and storage platforms, including firmware, drivers, RAID, SAN/NAS connectivity, multipathing, and hardware diagnostics.
Experience with backup, recovery, replication, and disaster recovery processes for Windows workloads and applications.
Understanding of TCP/IP, routing, switching, VLANs, firewalls, load balancers, name resolution, certificates, and network troubleshooting as they relate to Microsoft systems and applications.
Ability to follow established designs and implementation plans, contribute to migration and testing activities, and produce clear operational documentation.
Strong analytical, troubleshooting, documentation, communication, and customer service skills.
Ability to participate effectively in technical discussions, manage assigned priorities, and escalate issues appropriately.
Practical implementation skills and sound technical judgment.
Strong operational discipline and attention to detail.
Ability to take ownership of assigned work and prioritize responsibilities effectively.
Strong cross-functional collaboration and knowledge-sharing skills.
Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent work experience.
Ability to work effectively with customer stakeholders and senior technical resources and support multiple customer environments in an MSP setting.
Ability to collaborate across networking, security, cloud, database, and application teams.
Ability to participate in an on-call rotation and support critical incidents, problem management, and service restoration.
Strong customer focus and clear technical communication.

Nice To Haves

Relevant Microsoft certifications in Windows Server, hybrid administration, identity, security, or Azure, or comparable demonstrated expertise.
Experience with Microsoft System Center, Windows Admin Center, endpoint or server management platforms, monitoring tools, and configuration-management technologies.
Experience with Microsoft Exchange Server, Active Directory Federation Services, public key infrastructure, SQL Server administration, or other specialized Microsoft server products.
Experience working in regulated environments and implementing controls aligned with frameworks such as PCI DSS, HIPAA, CIS, or NIST.
ITIL Foundation certification or practical experience with incident, problem, change, and configuration management processes.

Responsibilities

Implement, administer, and support Windows Server environments across multiple MSP customers using established standards and procedures.
Deploy, configure, upgrade, and troubleshoot Microsoft infrastructure services, including Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, file and print services, and related Windows roles and features.
Support hybrid identity and access solutions integrating on-premises Active Directory with Microsoft Entra ID and associated synchronization technologies.
Install, configure, maintain, and troubleshoot Microsoft and third-party server applications, middleware, web services, scheduled services, and application dependencies.
Participate in server builds, platform upgrades, application migrations, hardware refreshes, and data center modernization initiatives.
Troubleshoot operating system, authentication, application, virtualization, storage, backup, and performance issues, escalating complex problems when appropriate.
Apply security hardening, patching, vulnerability remediation, configuration standards, and privileged-access practices.
Implement and support highly available and resilient solutions using Windows failover clustering, load balancing, virtualization, backup, replication, and disaster recovery technologies under established designs.
Create and maintain PowerShell scripts for administration, reporting, health checks, and repeatable operational tasks.
Create and maintain build documents, support procedures, configuration records, and knowledge articles, and contribute to solution documentation.
Work with customer stakeholders and senior technical resources to gather requirements, communicate progress and risk, and support implementation and transition to operations.
Collaborate with networking, security, cloud, database, and application teams to deliver solutions and resolve cross-platform incidents.
Participate in an on-call rotation and provide support for critical incidents, problem management, and service restoration.