Team Lead - Gift's - Full Time
About The Position
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports department sales, gross margin, inventory shrinkage, and payroll goals while helping provide a pleasant, productive, and legendary customer experience. The Team Leader supports staffing, interviewing, training, scheduling, coaching, and performance evaluation; resolves customer and associate issues with management and Human Resources; maintains product knowledge; and assists with special events, pricing and UPC integrity, product assortments, inventory accuracy, and advertised-item displays. The position also applies company policies and procedures, exercises independent judgment within established guidelines, and may make recommendations affecting departmental practices. Other duties may be assigned.
Requirements
- High school diploma or equivalent.
- Two to four years of retail sales experience.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to read and analyze reports.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations for groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
- Ability to stand and/or walk constantly during a shift.
- Ability to communicate constantly to exchange information.
- Ability to move objects up to 20 pounds constantly and occasionally lift or move objects up to 100 pounds or more using a team lift as needed.
Nice To Haves
- Supervisory experience in retail.
Responsibilities
- Provide daily direction to department associates and prepare task lists.
- Support departmental sales, gross margin, inventory shrinkage, and payroll goals.
- Execute merchandising directives and maintain corporate plan-o-grams.
- Help ensure a pleasant and productive shopping experience and provide strong customer service.
- Assist with staffing, interviewing, selection recommendations, training, scheduling, coaching, and performance appraisals.
- Resolve customer and associate issues in coordination with the Group Sales or Department Manager and Human Resources Manager.
- Maintain product expertise through ongoing training and conduct product demonstrations for staff.
- Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and display, signage, and pricing of advertised items.
- Assist with supervisory responsibilities, including planning and directing work, evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
- Help customers make buying decisions by identifying their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- Health Savings Account.
- Flexible Spending Account.
- Voluntary benefits.
- 401(k) retirement savings.
- Paid holidays.
- Paid vacation.
- Paid sick time.
- Bass Pro Cares Fund.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
