Team Lead - Gift's - Full Time
About The Position
Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in a store department. The role covers merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The Team Leader supports department goals, maintains merchandising and pricing standards, assists with staffing and training, and helps resolve customer and associate concerns. They also develop product expertise and provide a legendary customer experience by identifying customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
Requirements
- High school diploma or equivalent.
- Two to four years of experience in retail sales.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to read and analyze reports.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations for groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Nice To Haves
- Supervisory experience.
Responsibilities
- Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
- Provide daily direction to department associates and prepare task lists.
- Execute merchandising directives and maintain plan-o-grams set by the Corporate Office.
- Help ensure a pleasant and productive shopping experience for customers.
- Assist with staffing, interviewing, selection recommendations, training coordination, performance appraisal input, work scheduling, coaching, and motivating associates.
- Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
- Maintain high personal customer service and achieve customer service results better than the Company average.
- Maintain product expertise through ongoing training and conduct product demonstrations for staff.
- Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
- Assist with supervisory responsibilities, including interviewing, training, planning and directing work, evaluating performance, addressing complaints, and resolving problems while maintaining a positive, harassment-free work environment.
- Help customers make buying decisions by identifying and evaluating needs and making product recommendations.
- Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
- Perform other duties as assigned.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
