Team Lead Environmental Services

American Addiction Centers•Park Ridge, IL

8d•Onsite

About The Position

This role involves leading the day-to-day operations of the Environmental Services department. The Team Lead will plan job assignments, verify task completion, assist with scheduling, and adjust daily schedules to ensure proper staffing. This position also functions as an Environmental Services Tech, understanding all departmental roles. Key responsibilities include managing hazardous materials, assisting with competencies, monitoring bed tracking and breaks, acting as a liaison, coordinating projects, assisting with room inspections, issuing equipment, and making suggestions for work improvement. The role also involves training new equipment and cleaning methods, inspecting equipment and supplies, communicating associate performance to leadership, and demonstrating a commitment to customer satisfaction by maintaining a courteous attitude, utilizing the chain of command for issues, maintaining confidentiality, presenting the department positively, and using AIDET with customers. The Team Lead will also help resolve interpersonal conflicts constructively and maintain a positive attitude in various situations, while also fulfilling operating unit, competencies, and required training.

Requirements

High School diploma or equivalent
3 years experience with at least one in Housekeeping
Good communication skills
Good organizational skills
Excellent customer service skills
Must be able to communicate instructions
Team player
Able to work with all levels of personnel
Demonstrates flexibility
Projects a positive attitude
Willing to learn, cooperate
Self motivated
Demonstrates initiative
Good communication skills. Written and verbal
Thinking consistent with Advocate Mission, Values, Philosophies and quality concepts
EVS product and equipment knowledge
Potential exposure to hazardous materials
Job responsibility involve walking, standing, bending, climbing and lifting throughout the work day.
Ability to perform medium lifting: up to 35 pounds occasionally and/or 10 to 15 pounds frequently and/or up to 10 pounds constantly.

Nice To Haves

leadership experience preferred

Responsibilities

Confers, plans ahead with supervisory staff, on job assignments, projects and activities.
Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
Assists in scheduling of the Environmental Services staff.
Adjusts the daily schedule to ensure proper staffing in all areas.
Functions as Environmental Services Tech, knowing all positions/responsibilities within department.
Role in Hazardous Materials, spills and disaster plans
Assists in competencies
Monitor Bed Tracking
Monitors lunch and breaks
Liaison between EVS and customers/staff as needed
Coordinate projects/set ups
Assist with room inspection high touch, etc.
Issues key, pagers, equipment, etc
Makes suggestions for work improvement
Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures
Inspects equipment and supplies for cleanliness and possible damage, to ensure that it is in working for the next shift use and maintenance of all equipment.
Communicate to leadership associate performance, conduct, issues, etc.
Demonstrates a commitment to satisfying customer needs and exceeding customer expectations.
Continues to improve patient and customer satisfaction scores.
Maintains courteous and pleasant attitude to patients, families and other contacts.
Utilizes appropriate chain of command in resolving complaints, grievances
Maintains confidential patient and departmental information.
Presents department in a positive manner to all contacts.
Utilizes AIDET with both Internal Customers and External Customers .
Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates.
Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situations.
Displays patient and tact when dealing with other hospital personnel.
Trains associates and assists in Department Orientation Process.
Maintains licenses and certificates as appropriate
Fulfills operating unit, competencies, and required training.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program