Environmental Services - Team Lead

American Addiction Centers • Libertyville, IL

9d • Onsite

About The Position

This full-time position serves as an Environmental Services (EVS) Team Lead at Advocate Condell Medical Center. The role involves leading EVS staff in daily operations, planning job assignments, verifying task completion, and assisting with scheduling. The Team Lead also functions as an EVS Tech, understanding all departmental roles. Key responsibilities include managing hazardous materials, spills, and disaster plans, monitoring bed tracking, coordinating breaks, acting as a liaison between EVS and customers, coordinating projects, assisting with room inspections, issuing equipment, and making suggestions for work improvement. The role also involves inspecting equipment and supplies, communicating associate performance to leadership, and demonstrating a commitment to customer satisfaction using AIDET principles. Additionally, the Team Lead trains associates, assists with department orientation, and maintains necessary licenses and certifications.

Requirements

• High School diploma or equivalent
• 3 years experience with at least one in Housekeeping
• Good communication skills
• Good organizational skills
• Excellent customer service skills
• Must be able to communicate instructions
• Team player
• Able to work with all levels of personnel
• Demonstrates flexibility
• Projects a positive attitude
• Willing to learn, cooperate
• Self motivated
• Demonstrates initiative
• Good communication skills. Written and verbal
• Thinking consistent with Advocate Mission, Values, Philosophies and quality concepts
• EVS product and equipment knowledge
• Potential exposure to hazardous materials
• Job responsibility involve walking, standing, bending, climbing and lifting throughout the work day.
• Ability to perform medium lifting: up to 35 pounds occasionally and/or 10 to 15 pounds frequently and/or up to 10 pounds constantly.

Nice To Haves

• leadership experience preferred

Responsibilities

• Confers, plans ahead with supervisory staff, on job assignments, projects and activities.
• Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
• Responsibility for assisting in scheduling of the Environmental Services staff.
• Adjusts the daily schedule to ensure proper staffing in all areas.
• Functions as Environmental Services Tech, knowing all positions/responsibilities within department.
• Role in Hazardous Materials, spills and disaster plans
• Assists in competencies
• Monitor Bed Tracking
• Monitors lunch and breaks
• Liaison between EVS and customers/staff as needed
• Coordinate projects/set ups
• Assist with room inspection high touch, etc.
• Issues key, pagers, equipment, etc
• Makes suggestions for work improvement
• Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures
• Inspects equipment and supplies for cleanliness and possible damage, to ensure that it is in working for the next shift use and maintenance of all equipment.
• Communicate to leadership associate performance, conduct, issues, etc.
• Demonstrates a commitment to satisfying customer needs and exceeding customer expectations.
• Continues to improve patient and customer satisfaction scores.
• Utilizes AIDET with both Internal Customers and External Customers .
• Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates.
• Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situations.
• Displays patient and tact when dealing with other hospital personnel.
• Presents department in a positive manner to all contacts.
• Maintains courteous and pleasant attitude to patients, families and other contacts.
• Maintains confidential patient and departmental information.
• Utilizes appropriate chain of command in resolving complaints, grievances
• Trains associates and assists in Department Orientation Process.
• Maintains licenses and certifictes as appropriate
• Fullfills operating unit, competencies, and required training.

Benefits

• Comprehensive suite of Total Rewards
• Benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED