Team Lead Enforcement - Portland, ME.

Towne Park•Portland, ME

7d•$20 - $25

About The Position

The Team Leader oversees the general operations of a property that operates for less than 24 hours a day and has nine or fewer GSAs. Working alongside coworkers, the Team Leader ensures the site’s service standards are met or exceeded. Under the direction of the District Manager or an assigned offsite Account Manager, the role includes coordination, administration, troubleshooting, and guidance for the team. The Team Leader may handle critical issues and make judgment calls when expediency is a priority. The position combines guest or patient service, team leadership, client relationship management, and operational administration. The Team Leader supports staffing, hiring, orientation, training, coaching, scheduling, timekeeping, revenue collection, and shift reporting while following Towne Park policies and procedures. The role requires regular interaction with guests or patients and client staff, as well as working outdoors for extended periods in varying weather conditions. Travel of up to 5% may be required.

Requirements

Bachelor’s degree from a four-year college or university.
One to two years of related experience and/or training, or an equivalent combination of education and/or experience.
Valid driver’s license and clean driving record.
Must be at least 18 years old and able to pass a criminal background check, motor vehicle record check, and drug screen.
Knowledge of GSA procedures.
Ability to drive a manual-transmission vehicle.
Ability to plan effectively, set priorities, and manage several projects simultaneously under pressure and meet deadlines.
Demonstrated work ethic, drive, energy, and persistence in achieving goals.
Ability to remain stable, dependable, and professional in changing and difficult situations.
Computer proficiency and technical aptitude, including use of MS Office (Excel, Word, and Outlook) and technology and point-of-sale applications.
Written and verbal communication skills to address all levels within the organization.
Ability to represent the company effectively in varied settings and demonstrate understanding and appreciation of diverse cultures.
Ability to speak, read, and write Standard English.
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.

Responsibilities

Ensure guest or patient service is delivered consistently across all shifts, perform service duties, allocate labor resources, and handle complaints and difficult situations.
Maintain detailed knowledge of the client’s facility, amenities, attractions, parking rates, and other relevant information.
Participate in “The Show” and deliver “Aggressive Hospitality,” including greeting guests or patients and opening vehicle and hotel doors.
Check in arriving guests or patients, explain parking and vehicle retrieval procedures, park and retrieve vehicles, use proper phone etiquette, and remain positioned appropriately when not assisting or completing other tasks.
Conduct room presentations for bell services and assist with delivery and pickup of items, directions, taxis, reservations, and other inquiries.
Assign coworkers to routine and non-routine roles as needed.
Participate in hiring, foster associate retention, share feedback with the District Manager or assigned Account Manager, and ensure new associates receive orientation and on-the-job training.
Recognize and develop strong performers; identify areas for improvement; train, coach, and provide feedback to team members; ensure shift huddles occur; document performance; and promote teamwork through example and communication.
Build working relationships with client staff, maintain regular communication and meeting rhythms, follow through on commitments, remain visible at the site, and align the team with client objectives.
Support Towne Park business growth by building client loyalty and creating client promoters.
Maintain controls for scheduling, overtime, tip reporting, and timekeeping; use standardized business systems; and ensure compliance with policies and procedures.
Build work schedules and notify associates of schedule changes or openings; ensure the District Manager or assigned Account Manager reviews and approves time before payroll closes.
Identify and collect revenue for vehicles, complete cash drop slips and envelopes, and accurately complete shift reports and other paperwork.
Reconcile revenue and tickets at the end of each shift, report operating procedure and efficiency improvement ideas to the District Manager or assigned Account Manager, and communicate information to the work group.