Team Lead Enforcement - Portland, ME.

Towne Park • Portland, ME

5d

About The Position

The Team Leader is responsible for the general operations of a property that is less than a 24/7 operation with nine or fewer GSAs, working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the District Manager or an assigned offsite Account Manager, the Team Leader performs coordination and administrative duties and provides troubleshooting and guidance to the team. The role may involve handling critical issues and making judgment calls when expediency is a priority.

The position combines guest or patient service work with team leadership and operational oversight. The Team Leader supports hiring, orientation, training, coaching, scheduling, client communications, revenue handling, timekeeping, and compliance with company procedures. Work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• Bachelor’s degree from a four-year college or university.
• One to two years of related experience and/or training, or an equivalent combination of education and/or experience.
• Knowledge of GSA procedures.
• Valid driver’s license and clean driving record.
• Must be at least 18 years old and able to pass a criminal background check, motor vehicle record check, and drug screen.
• Must be able to drive a manual-transmission vehicle.
• Ability to plan effectively, set priorities, and manage several projects simultaneously under pressure and to deadlines.
• Demonstrated work ethic, drive, energy, and persistence in achieving goals.
• Ability to maintain stability, dependability, and professionalism in changing and difficult situations.
• Computer proficiency and technical aptitude, including use of MS Office (Excel, Word, and Outlook), technology, and point-of-sale applications.
• Written and verbal communication skills sufficient to address all levels within the organization.
• Ability to represent the company effectively in varied settings and demonstrate understanding and appreciation for diverse cultures.
• Ability to speak, read, and write Standard English.
• Ability to read and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications.
• Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.
• Ability to meet the stated physical demands, including extended sitting or standing, possible running and other movement, and lifting or exerting force as described in the posting.

Responsibilities

• Ensure guest or patient service is delivered consistently across shifts; regularly perform service duties, allocate labor, and adjust staffing as business conditions dictate.
• Understand client service standards and integrate Towne Park standards; handle complaints and difficult situations calmly and accurately, and maintain detailed knowledge of the facility and relevant local information.
• Participate in “The Show” and deliver “Aggressive Hospitality,” greet guests or patients appropriately, and open vehicle and hotel doors for them.
• Check in arriving guests or patients, explain parking and vehicle retrieval procedures, park and retrieve vehicles cautiously, use proper phone etiquette, and remain in appropriate service areas when not assisting guests or completing other tasks.
• Provide bell services, including room presentations and delivery or pickup of items; assist guests or patients with directions, taxis, reservations, and other inquiries.
• Assign routine and non-routine duties to coworkers as needed.
• Participate in hiring, help retain associates, share associate feedback with the District Manager or assigned Account Manager, and ensure new associates receive orientation and on-the-job training.
• Recognize strong performance, identify improvement needs, and train, coach, and provide feedback to team members; conduct shift huddles, document performance accurately and promptly, and promote teamwork through example and communication.
• Build working relationships with client staff, maintain communication and meeting rhythms, follow through on commitments, remain visible at the site, and align the team with client objectives.
• Support business growth by building client loyalty and encouraging clients to promote the company.
• Maintain controls for scheduling, overtime, tip reporting, and timekeeping; use standardized business systems and ensure compliance with policies and procedures.
• Build work schedules and notify associates of schedule changes or openings; ensure the District Manager or assigned Account Manager reviews and approves all time before payroll closes.
• Identify and collect vehicle revenue, complete accurate cash drop documentation, prepare shift reports and other paperwork, and reconcile revenue and tickets at the end of each shift.
• Report potential operating-procedure and efficiency improvements to the District Manager or assigned Account Manager and communicate information effectively to the work group.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager