Team Lead, Custody Operations

Fidelity Investments • Boston, MA

3d • $74,000 - $141,000

About The Position

Fidelity Digital Assets is a business unit focused on providing digital asset custody and trading services to institutional and retail clients. The Team Lead, Custody Operations oversees daily operational activities, including maintaining accurate books and records, settling with counterparties, reviewing transactions for approval, reconciling systems, and developing subject matter expertise in digital assets. The role collaborates with Exchange and Custody Operations, Technology Support, Relationship Managers, Client Service Managers, and other business partners to address client custody and operational needs and support client satisfaction.

The role provides execution, oversight, and subject matter expertise across institutional custody operations. It supports day-to-day service delivery, team development, risk mitigation, process improvement, and effective policies and procedures. The position reports to the Senior Manager of Operations. Working hours are rotational 10-hour shifts, four days a week; shifts may include evenings, weekends, and holidays.

Requirements

• Significant operations experience, including formal or informal oversight of daily functions, work assignment, training new team members, and coaching junior associates.
• Relationship-building skills across teams, business units, national peers, and global teams.
• Working knowledge of money movement, reconciliation, and settlement concepts.
• Proven project management and decision-making skills.
• Experience using, analyzing, and improving operational workflows in a highly controlled environment.
• Prior experience supporting production and non-production testing to ensure platform stability through upgrades.
• Leadership skills, particularly in fast-paced, collaborative environments.
• Ability to quickly understand complex topics and communicate them effectively to all organizational levels.
• Analytical thinking and ability to deliver solutions to complex challenges.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to guide a team through change as business priorities evolve.
• Experience providing detailed, task-oriented operational support, managing day-to-day work, and building for the future.

Responsibilities

• Ensure Custody Operations activities are completed timely and accurately in accordance with the control framework and client needs.
• Provide daily operational support, including settlement, reconciliation, transaction review, issue triage, and reporting.
• Review transactions for approval and maintain accurate books and records.
• Provide regular and ad-hoc technical coaching to team members and help develop their subject matter expertise.
• Participate in discussions with business partners, including Product, Risk, Compliance, Exchange Operations, and Client Support, to address client needs and improve processes.
• Provide a leadership presence within the team and the broader Fidelity Digital Assets organization.
• Support a high-performance culture focused on client satisfaction, quality, and efficiency.
• Develop expertise in digital asset operations and share that knowledge across the organization.
• Identify and improve risk-mitigation practices using sound judgment.
• Drive innovation through curiosity and understanding of business processes and challenges.
• Deliver results efficiently using effective time management.
• Work with internal and external business partners to ensure policies and procedures are properly documented.

Benefits

• Comprehensive health care coverage
• Emotional well-being support
• Retirement benefits
• Paid time off
• Parental leave
• Charitable giving employee match program
• Educational assistance, including student loan repayment and tuition reimbursement
• Learning resources for career development
• Bonus or other variable compensation, depending on position and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed