Team Lead, Custody Operations (Night Shift)

Fidelity Investments • Westlake, TX

2d

About The Position

The Team Lead, Custody Operations is responsible for overseeing the day-to-day execution of digital asset custody operations during overnight hours. This role is the first level of leadership for a team of custody operations associates and ensures accurate processing of digital asset transactions, reconciliations, asset movements, and operational controls. The Team Lead maintains operational stability, manages workflow priorities, resolves escalations, and supports a strong risk and control environment. The role combines operational expertise, leadership capability, and a client-focused mindset to deliver service while supporting security, compliance, and operational excellence. The schedule is 4x10.

Fidelity Digital Assets, a subsidiary of Fidelity Investments, provides institutional-grade digital asset services, including secure custody, integrated trading, and 24/7 support.

Requirements

• Bachelor's degree in Finance, Business, Economics, Technology, or a related discipline, or equivalent experience.
• 5+ years of operations experience within financial services, custody, brokerage, asset servicing, or digital assets.
• Previous experience serving as a subject matter expert, senior associate, or team lead.
• Strong understanding of operational controls, reconciliations, settlements, and asset movement processes.
• Ability to manage multiple priorities in a fast-paced and highly regulated environment.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management capabilities.
• Experience within digital asset, cryptocurrency, or blockchain-related operations.
• Familiarity with institutional custody and digital asset servicing models.
• Understanding of operational risk management and regulatory requirements.
• Experience working within a 24x7 operational support model.

Nice To Haves

• Continuous improvement, Lean, or process optimization experience.

Responsibilities

• Oversee day-to-day digital asset custody operations during overnight hours.
• Lead custody operations associates and ensure accurate processing of digital asset transactions, reconciliations, asset movements, and operational controls.
• Maintain operational stability and manage workflow priorities.
• Resolve escalations.
• Support a strong risk and control environment.
• Deliver client-focused service while supporting security, compliance, and operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level