Team Lead, Community Engagement - Rural Health Transformation

Community Health Network of Connecticut, Inc. • Wallingford, CT

4d • Hybrid

About The Position

Community Health Network of Connecticut, Inc. (CHNCT) is currently seeking a full-time Team Lead, Community Engagement for the Rural Health Transformation Program. The Rural Health Transformation (RHT) Program is a federal grant that empowers states to strengthen rural communities across America by improving healthcare access, quality, and outcomes by transforming the healthcare delivery ecosystem.

Requirements

• Community Health Worker Certification (CHW) required.
• Must hold a valid and unrestricted motor vehicle operator’s license and have reliable transportation.
• Strong PC and office software skills.

Nice To Haves

• Two – four years post-secondary schooling
• Bachelor’s degree; Master’s degree preferred
• Major: Social Work, Health Services, Public Health or Business Management
• Supervisory experience or demonstrate the traits necessary to effectively supervise CHWs/CNs
• At least 3 years’ experience working as a CHW with vulnerable populations.
• 3+ years previous experience in social service, public health, community resource allocation or related experience.
• Demonstrate commitment to expanding access to care.
• Trust building traits and problem-solving skills.
• Excellent written and oral communication skills.
• Strong interpersonal and group communication skills.
• Cultural competence.
• Organizational, management and program development skills.
• Working knowledge of community resources and human and community service needs of individuals and families in lower socioeconomic levels.

Responsibilities

• Supervises the day-to-day work of the Community Health Workers (CHWs) and Community Navigators (CNs) including direct supervision, mentoring, support, and training.
• Monitors staff performance and workload as well as assessment and referral processes.
• Initiates and maintains positive communication and collaboration with internal stakeholders, providers and other community social service organizations.
• Functions as a resource for individual contributors and support staff (clinical and non-clinical).
• Acts as a subject matter expert and ensures consistency in procedures and workflows.
• Monitors operational reports and team compliance with requirements.
• Works with the department manager to ensure alignment with staffing, performance management and resource needs.
• Assists with development and implementation of Community Health Worker Ambassador Program and maintains program materials and supplies.
• Carries a reduced case load and makes outreach phone calls, home visits, and face to face visits at community engagement HUBs and other settings where members can be found.
• Manages the referral process to support Social Drivers of Health (SDOH) needs, Care Management (CM) referrals including but not limited to chronic disease cases.
• Reviews productivity reports and dashboards to help the manager identify trends and areas for improvement.
• Conducts monthly team, regional and one-on-one meetings with staff.
• Recommends changes to workflows, processes, and procedures to streamline functions.
• Generates monthly reports and assures that all standards are met.
• Represents the team on internal committees, work groups and task forces as assigned.
• Participates in external statewide partner meetings to support HUSKY Health members.
• Ensures staff adherence to confidentiality and HIPPA regulations.
• Manages overall performance and provides progressive discipline and positive recognition as appropriate.
• Leads, motivates and mentors staff and facilitates problem solving.
• Identifies and addresses training needs of staff.
• Manages schedule, tracks attendance and timecard accuracy, and projects staffing for daily and future (PTO) needs.
• Ensures compliance with quality and safety regulations and standards.
• Performs other related functions as assigned.

Benefits

• We are dedicated to having a workplace where everyone feels valued, respected, and empowered to succeed.
• We embrace a wide range of perspectives and backgrounds, ensuring fair treatment and opportunities for all employees.
• We value our team’s rich array of experiences and viewpoints, which contribute to our innovative and collaborative environment.
• We are committed to providing an inclusive and accessible interview process. If you require a reasonable accommodation for your interview due to a disability. Please contact us in advance if you need an accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree