Team Lead, Client Service Delivery - EviCore
About The Position
The Client Service Delivery Management (CSDM) Team Lead – Service Delivery & Operations Enablement is a senior individual contributor role responsible for strengthening service delivery execution across key operational areas that directly impact the client experience. This role partners closely with CSDM leadership to drive high-priority initiatives requiring dedicated execution, structure, and cross-functional coordination. While leadership retains accountability for strategy and people leadership, the Team Lead focuses on delivering operational rigor and advancing initiatives that improve consistency, quality, and effectiveness across the EviCore book of business. Through process improvement, project execution, and cross-functional collaboration, this role plays a key part in enhancing service delivery performance and elevating the overall client experience.
Requirements
- Bachelor’s degree
- 5–7 years of experience in a corporate healthcare environment
- Experience in operations, service delivery, or client support
- Strong project management skills with demonstrated ability to lead cross-functional work without direct authority
- Experience developing SOPs, workflows, and process documentation
- Ability to operate in ambiguity and create structure within complex environments
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)
- Experience with workflow and tracking tools (e.g., SmartSheet, ServiceNow)
- Interest in leveraging AI-enabled tools to improve efficiency and outcomes
Responsibilities
- Lead and execute complex, cross-functional operational initiatives from intake through completion
- Apply project management discipline, including defining scope, sequencing work, tracking dependencies, and mitigating risks
- Develop and maintain SOPs, workflows, intake processes, and escalation paths to drive consistent execution
- Translate ambiguous or informal practices into clear, scalable, and repeatable processes
- Partner with Operations, Claims, IT, Clinical, DocGen, COE, and other stakeholders to drive operational improvements
- Submit, track, and manage enhancements and operational requests through established governance tools (e.g., SmartSheet, ServiceNow)
- Act as an extension of CSDM leadership to advance priority workstreams and initiatives
- Prepare summaries, materials, and insights to support leadership decision-making
- Leverage Microsoft tools and AI-enabled capabilities (e.g., Microsoft Copilot) to enhance productivity and documentation
Benefits
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
- annual bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
