Client Delivery Lead

Virtasant•Austin, TX

8d•Hybrid

About The Position

Virtasant is a global technology services company that delivers outcomes through automation. Our services include software engineering, technology operations, cloud migration, application modernization, and technology cost optimization. We help some of the world’s largest organizations modernize their technology operations, optimize costs, and unlock new opportunities for innovation. Our fully remote, globally distributed team is passionate about delivering world-class technology solutions while embracing a culture of excellence, ownership, and impact. We are looking for someone who combines strong project delivery capabilities with strategic client leadership. This role is not just about managing timelines and execution - it is about owning client relationships, guiding teams, driving meaningful outcomes, and becoming a trusted long-term partner to our clients. As a Client Delivery Lead, you will be responsible for leading client engagements end-to-end across delivery, stakeholder management, account growth, and operational success. You will serve as the face of Virtasant for assigned accounts, ensuring we consistently deliver high-quality outcomes while strengthening long-term partnerships. This is a highly client-facing leadership role that requires strong communication skills, delivery rigor, commercial awareness, and the ability to lead globally distributed teams in fast-moving environments.

Requirements

8+ years of experience managing complex software engineering or technology consulting engagements within a consulting or professional services organization.
Demonstrated experience owning client accounts or strategic engagements end-to-end, including stakeholder management, delivery leadership, risk management, and account growth.
Proven ability to build credibility and trust with both technical and business stakeholders, influencing decision-making and guiding clients through complex initiatives.
Strong leadership presence with the ability to balance client needs, team health, delivery excellence, and business objectives in fast-moving environments.
Experience managing globally distributed teams across multiple client engagements and workstreams.
Strong understanding of project and program management methodologies, delivery governance, reporting, and operational management.
Experience establishing delivery metrics, forecasting, reporting structures, and operational processes for engagements of varying complexity and scale.
Comfortable navigating ambiguity, changing priorities, and evolving client requirements while maintaining strong execution standards.
Familiarity with major cloud platforms and ecosystems including AWS, Azure, and GCP.
Strong commercial awareness with the ability to identify opportunities for account expansion and long-term partnership growth.
Excellent English verbal and written communication skills.

Nice To Haves

Experience in cloud consulting, enterprise transformation, or AI-enabled delivery programs.
Exposure to FinOps, cloud optimization, or large-scale modernization initiatives.
Experience working within a high-growth consultancy or boutique professional services environment.
Background leading cross-functional technical programs involving engineering, data, cloud, or AI teams.

Responsibilities

Own the overall success of assigned client accounts and projects, acting as the primary leader responsible for delivery excellence, stakeholder trust, team performance, and long-term client success.
Build deep, trusted relationships with client stakeholders at multiple levels of the organization, becoming a strategic advisor who understands their business goals, challenges, and priorities.
Lead both the operational and strategic aspects of client engagements — ensuring teams deliver high-quality outcomes while continuously identifying opportunities to increase client value and strengthen partnerships.
Create an environment where clients view Virtasant as an indispensable partner through proactive communication, strong execution, thoughtful guidance, and consistent delivery of measurable impact.
Provide leadership and direction to globally distributed teams, ensuring alignment between business objectives, technical execution, delivery quality, and client expectations.
Work closely with stakeholders and internal teams to manage project schedules, identify risks, resolve issues, and communicate clearly with clients and leadership.
Establish clear, effective communication and reporting mechanisms focused on delivering measurable business outcomes and client value.
Proactively identify opportunities to improve client technology, processes, delivery models, and operational efficiency.
Drive account growth through delivery excellence by identifying expansion opportunities, strengthening relationships, and helping clients solve new challenges.
Partner with internal leadership teams across recruiting, operations, and delivery to ensure successful staffing, forecasting, and execution.
Bridge the gap between technical delivery teams and business stakeholders — translating business priorities into actionable delivery outcomes.