Client Service Lead

SPS-North America•New York, NY

4d•$38 - $40•Onsite

About The Position

SPS Global is seeking a dependable and hands-on Client Services Lead – Facilities Operations to support workplace maintenance, office moves, and day-to-day facilities coordination. This role is ideal for someone who enjoys operational problem-solving, takes pride in maintaining professional workspaces, and can work independently while supporting a collaborative team environment. The ideal candidate is proactive, mechanically inclined, and service-oriented, with experience supporting office facilities, workplace maintenance, and general handyman responsibilities. The Client Services Lead – Facilities Operations is responsible for performing a variety of workplace maintenance and facilities support tasks in accordance with company procedures and operational standards. This role supports office operations by maintaining clean, safe, and functional workspaces while assisting with office moves, furniture assembly, repairs coordination, and general facilities upkeep. The position requires strong follow-through, flexibility, and the ability to work with minimal supervision.

Requirements

High School Diploma or equivalent
Ability to work independently with minimal supervision
Strong communication and teamwork skills
Ability to manage physical and operational tasks in a fast-paced office environment
Flexibility with work schedules and workload demands

Nice To Haves

Minimum of 1 year of handyman, facilities, maintenance, or workplace support experience
Familiarity with the operation of power tools
Experience supporting office moves or facilities operations

Responsibilities

Replace light bulbs, ceiling tiles, water filters, and other facility components as needed
Walk office floors regularly to identify and remove marks from walls, doors, and glass surfaces
Clean spills and address water leaks promptly
Maintain cleanliness of unassigned and common areas
Monitor restrooms daily and report maintenance issues to leadership
Assist with office moves, including packing office contents and moving furniture
Unpack and assemble office furniture as needed
Replace chairs and reorganize office spaces when required
Hang pictures and support workspace setup requests
Remove and break down empty boxes from corridors and freight areas
Consolidate debris and transport materials to dumpsters when appropriate
Monitor freight areas to maintain cleanliness and organization
Report maintenance-related concerns to the Facilities Lead
Follow through on open assignments and communicate task completion
Support special projects and operational requests as needed
Develop and maintain professional working relationships with clients and staff
Maintain flexibility with schedules and workload demands, including overtime when necessary