Team Lead Case Manager

Volunteers of America Colorado•Denver, CO

8d•Onsite

About The Position

Volunteers of America Colorado (VOA) creates specialized programs to meet the critical needs of the communities they serve. The Case Manager (Team Lead) directs and facilitates the delivery of appropriate support services for participant households. This role involves conducting needs-based and program eligibility assessments, community outreach, providing case management services, and program-wide service coordination. The Case Manager 4 (Team Lead) is responsible for possessing in-depth knowledge regarding general program requirements and field-relevant best practices and standards to act as a resource, guide, and mentor for other team members. This position carries a caseload and leads a team, serving as a mentor to junior personnel to support the development of knowledge and experience in best practice standards.

Requirements

Bachelor’s degree in human services, social work, or a closely related field or related experience.
1 year of direct, full-time case management experience demonstrating the ability to consistently apply field-relevant best practices and standards.
Must possess a Colorado driver’s license and state-mandated automobile insurance.
Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

Nice To Haves

SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification
1 year of experience directly relevant to the program which this position will work within.
Demonstrable leadership, training, and mentorship experience.
Ability to inspire, train, mentor, and lead teams.
Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.
Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
Ability to work and thrive within a diverse, multicultural team environment.
Ability to take initiative and work independently.
Ability to communicate effectively verbally and in writing.
Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Responsibilities

Provides case management services to Program Clients.
Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.
Responsible for understanding and implementing their assigned program according to program funder and Volunteers of America standards and expectations.
Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position.
May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
Clearly documents all client interactions along with required eligibility and demographic information.
Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards and makes demonstrable progress toward working in accordance with these practices and standards.
Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup.
Responsible for training staff members assigned to their team.
Reviews financial assistance requests and client file documents for adherence to programmatic requirements.
Develops and maintains a high level of understanding within their program. Acts as a reference, mentor, and guide for other staff seeking specialized knowledge/advice.
Coordinates and implements ongoing training and staff development activities.
Assists supervisor in facilitating staff meetings using a teamwork approach.
Ensures that the team provides accurate and timely documentation and confidential record keeping.
Collaborates with supervisor to develop and lead outreach plans.
Composes, analyzes and presents regular progress reports related to team goals.
Develops specialized knowledge related to service delivery database systems.
Performs all other duties as assigned.