LEAD CASE MANAGER

Apis Services Inc•Bethlehem Township, PA

7d•Hybrid

About The Position

The Lead Case Manager - ORR Program position is a full-time role based across two locations in Bethlehem and Doylestown, PA. The Children’s Home of Reading is seeking compassionate, dedicated professionals who want to make a difference and build rewarding careers. They offer training, support, and opportunities for employees to thrive, with no experience required for many positions and paid training provided. The organization has been improving lives for over 140 years, and employees play a vital role in helping individuals achieve independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice.

Requirements

Must be at least 21 years of age.
Master’s degree in behavioral science, human services, or social services fields; OR Bachelor's degree plus at least 3 years of progressive employment experience that demonstrates supervisory and case management experience.
Demonstrate knowledge of safe and timely release practices and sponsor assessment.
Strong supervisory and cross-site coordination skills.
Must exhibit integrity and good moral character appropriate for working with children in a residential or foster care setting.
Must successfully complete ORR-required background investigations.
Must provide proof of immunity to vaccine-preventable diseases transmitted by the respiratory route (Varicella, MMR, Tdap, annual Influenza) and comply with all state licensing health screening requirements including TB screening.
Must complete all ORR-required pre-service training, as required or scheduled by ORR.
Must complete all ORR-required continuing education on an annual basis, as required or scheduled by ORR.
Must sign and comply with CHOR’s Code of Conduct consistent with ORR policy, confidentiality acknowledgment, and mandatory reporter agreement.
Must disclose any prior misconduct, including conduct occurring off duty, on the employment application and in interviews. Material omissions are grounds for termination.

Nice To Haves

Compassionate
Dependable
Patient
Team-Oriented
Service-Focused
Professional
Positive
Committed to Helping Others

Responsibilities

Coordinates case management and release services across both program locations.
Supervises the Case Managers.
Ensures consistency of case management practice across all program office locations.
Monitors UAC Portal data quality and timelines of case documentation.
Serves as backup on complex cases requiring elevated coordination.
Ensures Case Managers complete required training on child welfare and release practices.
Provides child-facing services on-site as needed to support complex case resolution.
Participates in case review meetings and release planning consultations.
Supports data quality reviews for ORR reporting.
Exercise independent judgement consistent with program policy, ORR requirements, and applicable law.
Communicate effectively, verbally and in writing, with children, families, and staff.
Maintain regular, reliable attendance and respond promptly to program needs, including outside standard business hours when required by the role.