Lead Case Manager

Neighborhood Place of Puna•Keaau, HI

20h•$25 - $30•Hybrid

About The Position

The Lead Case Manager will be responsible for supervising and mentoring a team of case managers who provide compassionate support to households navigating life challenges. This position will involve developing team strategies, ensuring high-quality engagement practices, and fostering a culture of empathy and resilience. The Lead Case Manager must have strong leadership skills, a deep understanding of community needs, and a passion for NPP’s mission and core values.

Requirements

High School Diploma or equivalent and 2 years serving vulnerable populations.
Basic office software knowledge, especially MS Word or Google Docs, MS Excel or Google Sheets.
Familiarity and comfort using computers and various programs and apps.
Excellent computer literacy and knowledge of Microsoft Suite, Google Docs, and Google Sheets.
Ability to communicate effectively and courteously with families, staff, and community members.
Knowledge of available community resources.
Ability to handle multiple tasks and adhere to deadlines.
Proven organizational and planning skills.
Ability to work as part of a team and maintain flexibility around task assignments.
Ability to establish, recognize, and adhere to appropriate professional boundaries.
Proven in providing direct service to families and/or individuals.
Valid Hawaii driver’s license and no-fault car insurance.
Clean driving abstract.
Criminal Record and/or DHS-CWS background check.
Participate in the upkeep of office and general cleanliness of workspace.

Nice To Haves

Associate Degree or higher
Resident of Puna/East Hawaii Community area preferred.

Responsibilities

Supervise and support a team of case managers in delivering compassionate engagement to participants, ensuring adherence to best practices.
Conduct regular team meetings to provide guidance, share insights, and facilitate professional development.
Foster a collaborative and positive team environment that prioritizes participant-centered approaches.
Develop and implement program initiatives aimed at enhancing the effectiveness of compassionate engagement services within the team.
Monitor and evaluate case management processes and outcomes, utilizing data to drive improvements and ensure program effectiveness.
Collaborate with other programs and community organizations to enhance resource availability and support for participants.
Model best practice in compassionate engagement, providing hands-on support to participants when needed.
Effectively manage and carry as caseload as needed, ensuring timely and thorough case assessments, follow-ups, and documentation.
Ensure that case managers are offering a nurturing presence, active listening, and appropriate guidance tailored to the unique needs of each household.
Provide ongoing coaching and feedback to case managers to promote professional growth and development.
Stay informed about community resources, support services, and best practices in the field.
Collaborate with community agencies, members, and organizations to become familiar with the services they offer.
Maintain a professional and respectful disposition at all times.
Deliver all services with a high level of customer focus and service in accordance with training, NPP policies and procedures, program requirements, and direction from leadership.
Engage in active listening and use clear communication and verbal skills.
Document all pertinent data and information regarding work with individuals, agencies, and other community members promptly in accordance with company requirements.
Participate in organization planning.
Attend staff meetings and trainings
Attend community meetings as directed.
Update shared calendar to reflect activities, meetings, and general schedule.
Training, coaching, and shadowing of Housing Navigators, CTI Case Managers, and NPP volunteers.