Case Manager Team Lead - Employment Services

Talbert House•Cincinnati, OH

7h•$19 - $22•Onsite

About The Position

Performs duties and leads a team of case managers to support client service delivery in accordance with contract, licensing, accreditation and agency practices. Ensures client needs are met, team members are properly trained, and designated best practices are followed on a daily basis. May help with staffing schedules.

Requirements

Demonstrate professional behavior and strong verbal and written communication skills
Ability to maintain and ensure appropriate boundaries with staff and clients
Ability to establish a positive work environment and model strong professional behavior
Ability to resolve conflict in an open, effective and timely manner
Problem solving skills and ability to multi-task
Knowledge of crisis management skills and techniques
Effective use of computer and basic data management for record keeping purposes
Driving if required by program
Associate's degree in behavioral science or related field preferred, or a minimum of 2 years of work experience as allowed/required by regulatory bodies
Supervisory experience preferred

Responsibilities

Assist with reviewing required QA reports
Maintain a tracking mechanism for identified QA concerns and their resolution
Provide CSMs with coaching and technical assistance when QA reviews identify documentation or case management concerns
Elevate recurring or significant concerns to the Supervisor/Associate Director
Conduct assigned case file reviews to assist with quality assurance
Review documentation for completeness, accuracy, and alignment between identified barriers, case plans, activities, and customer needs
Identify trends or recurring documentation concerns and communicate them to leadership
Assist with reviewing case documentation in preparation for hearings, audits, monitoring, and other funder reviews
Assist in maintaining a calendar or tracking system for required reports and QA deadlines
Communicate upcoming deadlines and outstanding items to the appropriate staff
Provide updates to the Supervisor and Associate Director regarding completion status and unresolved concerns
Serve as a resource to CSMs regarding case management processes, documentation expectations, and challenging cases
Assist staff in identifying appropriate resources and next steps when complex customer barriers are identified
Identify recurring patterns in QA findings, case documentation, customer engagement, or service delivery
Other duties as assigned