Employment Services Manager

LAUNCH•Syracuse, NY

1d•$24 - $25•Onsite

About The Position

LAUNCH is seeking a motivated, organized, and people-focused ACCES-VR Employment Manager to lead our employment services while remaining connected to the individuals we support. This is a great opportunity for someone who enjoys a combination of program leadership, staff management, compliance, and hands-on employment support. The Employment Manager will provide strategic direction for LAUNCH’s ACCES-VR employment services while also providing direct job coaching and support to individuals pursuing employment.

Requirements

High school diploma or equivalent.
Bachelor’s degree in a related human services, human resources, or similar field and at least one year of experience working with individuals with disabilities in job placement services; OR at least four years of experience providing job placement services.
Valid driver’s license and reliable transportation necessary to meet program needs.
Strong active listening and communication skills.
Effective written and verbal communication.
Strong organization and attention to detail.
Problem-solving and decision-making skills.
Ability to manage multiple priorities and meet deadlines.
Comfort using technology and electronic documentation systems.
Strong reading comprehension and documentation skills.
A commitment to person-centered services and helping individuals achieve greater independence.

Nice To Haves

Previous supervisory or managerial experience.
Experience with ACCES-VR, employment services, job coaching, or vocational rehabilitation.

Responsibilities

Lead the development, implementation, and ongoing improvement of employment services policies and procedures.
Ensure individualized employment goals and plans are implemented, monitored, and documented effectively.
Coordinate and lead program intake meetings for new participants.
Conduct and document routine internal audits to support quality, compliance, and program effectiveness.
Monitor monthly program income and expenses to maintain fiscal responsibility and accuracy.
Manage the full employee lifecycle for employment services staff, including onboarding, training, supervision, and ongoing support.
Provide hands-on job coaching and employment support, including occasional evening and weekend hours based on participant needs.
Collaborate with staff, participants, employers, and community partners to support successful employment outcomes.
Help create a positive, supportive team culture focused on participant success and independence.