Team Lead Call Transfer
About The Position
The Team Lead is a frontline leadership role responsible for coaching, developing, and motivating a team of Vacation Advisors within a high-energy call center sales environment. This position ensures team members effectively follow company sales processes, policies, and training programs while consistently delivering strong performance results. The role partners closely with leadership to monitor daily performance, reinforce training initiatives, and drive continuous improvement in sales techniques and call quality. The Team Lead actively supports team success by providing real-time coaching, monitoring calls, and intervening when necessary to assist with closing sales or enhancing the customer experience. In addition, this position is responsible for maintaining performance tracking tools, reporting metrics, and ensuring adherence to company standards and values. The Team Lead fosters a positive, motivated team culture through consistent feedback, recognition, and coaching, while promoting operational excellence and alignment with organizational goals.
Requirements
- Frontline leadership experience.
- Experience in a high-energy call center sales environment.
- Ability to coach, develop, and motivate a team.
- Understanding of company sales processes, policies, and training programs.
- Strong performance results.
- Ability to monitor daily performance.
- Ability to reinforce training initiatives.
- Ability to drive continuous improvement in sales techniques and call quality.
- Ability to provide real-time coaching.
- Ability to monitor calls.
- Ability to intervene to assist with closing sales or enhancing customer experience.
- Proficiency in maintaining performance tracking tools.
- Proficiency in reporting metrics.
- Ability to ensure adherence to company standards and values.
- Ability to foster a positive, motivated team culture.
- Ability to promote operational excellence and alignment with organizational goals.
Responsibilities
- Coaching, developing, and motivating a team of Vacation Advisors.
- Ensuring team members effectively follow company sales processes, policies, and training programs.
- Consistently delivering strong performance results.
- Monitoring daily performance in partnership with leadership.
- Reinforcing training initiatives.
- Driving continuous improvement in sales techniques and call quality.
- Providing real-time coaching.
- Monitoring calls.
- Intervening when necessary to assist with closing sales or enhancing the customer experience.
- Maintaining performance tracking tools.
- Reporting metrics.
- Ensuring adherence to company standards and values.
- Fostering a positive, motivated team culture through consistent feedback, recognition, and coaching.
- Promoting operational excellence and alignment with organizational goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
