Supervisor Call Transfer
About The Position
This role involves coaching and developing front-line Vacation Advisors through side-by-side and recorded call monitoring. The supervisor will track attendance, schedule adherence, and sales performance at the team member level. Additionally, they will collaborate with other departments to ensure all package sales comply with sales guidelines. Supportive functions may include following up on system issues with TDI, verifying room and tour availability, confirming QA processes, and handling PTO and schedule exception requests for team members, with the specific allocation of time determined by the supervisor.
Requirements
- Supervisor experience
- Experience in coaching and developing team members
- Ability to monitor calls and track performance metrics
- Knowledge of sales guidelines
- Familiarity with system issues and QA processes
- Ability to handle PTO and schedule exceptions
Nice To Haves
- Experience in the vacation or travel industry
Responsibilities
- Coaching and developing front line Vacation Advisors
- Side by side and recorded call monitoring
- Tracking attendance, schedule adherence and sales performance at the team member level
- Work with other departments to ensure all package sales are within sales guidelines
- Follow up on any system issues with TDI
- Verify room and tour availability as needed
- Confirm QA process has been followed as directed
- Handle PTO and schedule exception requests for team members
Benefits
- Medical/Dental Benefits
- Go Hilton Team Member Travel Program (deeply discounted accommodations)
- 50% off at participating hotel-operated restaurants
- Ability to share additional discounted room nights
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
