Team Lead, Bulk Acquisitions Coordinator

American Credit Acceptance • Spartanburg, SC

4d • Onsite

About The Position

The Bulk Acquisitions Coordinator Team Lead must be a superb communicator and serve as a subject matter expert within the Bulk Acquisitions department. The primary responsibility is to manage complex portfolio acquisitions from deal engagement through funding while providing operational leadership, guidance, training, and support to the Acquisitions Coordinator team. The Team Lead is responsible for assessing business risk, reviewing exceptions, ensuring adherence to department policies and procedures, identifying process improvement opportunities, and supporting the development of team members. This role serves as a key resource for escalations, transaction strategy, and cross-functional collaboration. Focus: Transaction Management & Risk Assessment.

Requirements

• Superb verbal and written communication skills; customer service orientation is a must
• Track record of identifying opportunities and recommending solutions
• 2-4 years of underwriter experience; preferably in the auto industry
• Outstanding problem solving and decision-making skills
• Sound business judgment and an ability to learn on the fly
• Ability to work under pressure and meet deadlines
• Must be a self-motivator while actively participating in a team environment
• Must have computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong coaching, mentoring, and training abilities.

Nice To Haves

• undergraduate degree preferred

Responsibilities

• Conduct advanced due diligence on accounts prior to purchase and assess business risk.
• Analyze risks, opportunities, and portfolio trends to identify potential concerns.
• Proactively coordinate with dealers and brokers to secure and validate required documentation.
• Work with external counsel to ensure compliance with federal and state loan documentation requirements.
• Validate loan amortization prior to purchase and resolve complex discrepancies.
• Manage complex or high-risk portfolio acquisitions from engagement through funding.
• Monitor transaction progress and proactively address issues that may impact closing timelines.
• Coordinate with internal and external stakeholders to ensure successful transaction execution.
• Effectively manage multiple portfolio acquisitions simultaneously.
• Serve as the primary subject matter expert on acquisitions policies, procedures, and transaction workflows.
• Provide mentorship, coaching, and training to Acquisition Coordinators.
• Assist with onboarding and development of new team members.
• Review and provide guidance on transaction exceptions using sound business judgment.
• Support workload balance and prioritization across the coordinator team.
• Assist leadership in identifying training opportunities and skill gaps.
• Act as an escalation point for complex transactions and operational questions.
• Promote consistency in transaction management, documentation standards, and communication practices.
• Identify process gaps, operational risks, and workflow inefficiencies.
• Recommend and implement process improvements that increase quality, efficiency, and scalability.
• Analyze transaction trends and recurring issues to identify root causes and corrective actions.
• Participate in department projects and cross-functional initiatives.
• Support leadership in achieving departmental productivity, quality, and service goals.
• Assist in developing and maintaining policies, procedures, training materials, and best practices.
• Support special projects and strategic initiatives as assigned.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED