Team Lead, Administration (Internal Posting)

YBC•Chilliwack, BC

16d•$21 - $24

About The Position

The Administrative Team Lead will report directly to the Center Manager and will work collaboratively with the leadership team. The Administrative Team Lead will be responsible for providing administrative support to the Tong Louie Family YMCA Facility and Association projects. The Administrative Team Lead is responsible for providing exceptional service to Members and guests of the YMCA and will follow the practices outlined in the Y Way curriculum and the YMCA Core Values.

Requirements

Current Standard First Aid and CPR-C & AED certificate
ActiveNet experience/knowledge and asset
Computer proficiency, including Microsoft Office
Experience in fast paced, customer focused environment
Demonstrated high level of organizational and customer service skills
Proven decision-making competency and ability to think quickly in difficult situations
Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date
3 professional references

Responsibilities

Supply Ordering for all program areas
Meeting room and facility bookings
Ongoing cashouts for Membership staff, including bank deposits
Room bookings and facility master schedule
Internal communication including facility signage, calendars and schedules
Mail and couriers, including managing postage machine
Annual campaign administration
Promote membership sales and services in a positive and professional manner
Build meaningful relationships through positive daily interaction with YMCA members, visitors, and colleagues
Promote philanthropy through the YMCA’s annual Strong Kids Campaign
Support a productive and cheerful team that provides excellent customer service
Become proficient in operation of the Active Net customer database
Use established systems and structures to record and report on member satisfaction, interest trends, and activities
Maintain an atmosphere of achievement that inspires self and others to succeed at the highest levels
Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff
Maintain a neat, orderly, and clean environment, including all program areas, common spaces, and washrooms
Assist with training new staff/volunteers in procedures and practices
Attend staff meetings, planning sessions and training events as required
Social Media monitor and post for Tong Louie and update website
Duty Manager Support
Program Invoicing
LIT-CAN
Program Planner for branch