Team Lead Access Specialist- Main Campus- Full Time

Dayton Children's Hospital•Dayton, OH

8d•Onsite

About The Position

The Team Lead Access Specialist provides day-to-day support to the team in collaboration with the manager, helping resolve problems with internal and external customers. The role mentors point of service operations employees and coaches and develops team members using patient access standards, rules, and training methods. The position assists the supervisor and manager with process improvement and efficiency efforts that support accurate pre-registration and registration, denial prevention, and optimized pre-registration, registration, pre-service estimates, point of service collections, and patient experiences. The Team Lead participates in departmental quality improvement initiatives, communicates effectively with internal and external departments and clinics, and uses DCH-approved de-escalation techniques when a manager or supervisor is absent. The role works in accordance with the hospital’s mission, vision, values, guiding behaviors, and strategic goals. The position has a flexible schedule across all shifts and floats between the Main ED, South ED, and Huber Heights location.

Requirements

High school diploma.
At least 1 year of experience in patient access or a large hospital/medical front office.
Strong communication and interpersonal skills.
Ability to work tactfully with patients, staff, and interdepartmental customers.
Proficiency in customer service and data collection processes.
Ability to lead and motivate a team.
Knowledge of healthcare billing regulations, insurance, and compliance requirements.
Excellent organizational and time-management skills.
Complete Clarivate Certified Access Specialist Certification within one year of hire.

Nice To Haves

Associate degree.

Responsibilities

Provide day-to-day team support and facilitate problem solving through collaboration with internal and external customers.
Mentor point of service operations employees.
Coach and develop team members using patient access standards, rules, and training methods.
Assist the supervisor and manager in developing process improvements and efficiencies for accurate pre-registration, registration, and denial prevention.
Assist with optimizing registration, pre-registration, pre-service estimates, point of service collections, and patient experiences.
Participate in departmental quality improvement initiatives.
Communicate effectively with internal and external departments and clinics.
Use DCH-approved de-escalation techniques with internal and external customers when a manager or supervisor is absent.
Work in accordance with the hospital’s mission, vision, values, guiding behaviors, and strategic goals.
Float to the Main ED, South ED, and Huber Heights location.