Access Specialist I- Main Campus- Full Time

Dayton Children's Hospital • Dayton, OH

1d • Onsite

About The Position

Patient Access Representatives provide customer-service coverage and assume responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs duties that may include appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection. The role maintains patient relations and customer satisfaction while supporting Dayton Children’s Hospital’s financial solvency.

The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., with rotation between Main Campus, Child Health Pavilion, and the Hope Center. The role includes every tenth Saturday.

Requirements

• High school diploma or GED.
• Customer-service experience, preferably in a front desk or patient-facing role.

Nice To Haves

• Healthcare experience.

Responsibilities

• Provide customer-service coverage.
• Support successful financial outcomes for patient services.
• Schedule appointments.
• Register patients.
• Transcribe orders.
• Verify insurance.
• Provide telephone coverage.
• Perform data entry.
• File protected health information (PHI).
• Process patient referrals.
• Collect payments.
• Maintain patient relations and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED