Access Specialist I

HUTCHINSON CLINIC P A INC • Hutchinson, KS

4d • Onsite

About The Position

The Access Specialist I provides assistance to people contacting Hutchinson Clinic by scheduling appointments, collecting and verifying patient demographic information, and sending messages to the appropriate provider offices. The role delivers efficient, patient-focused customer service in a closely monitored, high-volume contact center environment.

The position uses the Noble communications system for appointment scheduling, the Phreesia system to accept requested account payments, and the PM System to enter patient demographic information. The specialist works as part of a team, meets department benchmarks and quality indicators, attends training and meetings as requested, supports compliance and accreditation efforts, and follows the organization’s mission, policies, protocols, and procedures. Other duties may be assigned.

Requirements

• High school education or GED equivalent.
• Ability to communicate information effectively.
• Service orientation and an active interest in helping people.
• Ability to operate communications equipment or systems.
• Sound judgment when handling patient complaints.
• Ability to deal with the public efficiently, politely, and effectively.
• Basic computer skills for entering and retrieving data, including use of Microsoft Word and Outlook.

Nice To Haves

• Previous call center or other customer service experience is preferred.

Responsibilities

• Provide callers with a positive and professional first impression and efficient, patient-focused customer service.
• Schedule and maintain patient appointments through the Noble communications system in accordance with established protocols.
• Provide information, take and distribute messages, and direct calls to appropriate people or departments.
• Accept account payments through the Phreesia system when requested by patients.
• Obtain and enter accurate patient demographic information into the PM System.
• Work as a team member and remain flexible to meet departmental needs.
• Meet or exceed department benchmarks and quality indicators, as monitored through dashboards, audits, and other reporting tools.
• Attend training events and meetings when requested.
• Use time and resources consistently and appropriately.
• Support compliance and accreditation efforts as assigned, including OSHA and HIPAA.
• Follow the organization’s mission and approved policies, protocols, and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED