Team Coordinator

CarePartners • Brockville, ON

21h • Onsite

About The Position

CarePartners is adding to our team and we are looking for Part-Time Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner. We have immediate Part-Time openings in the Brockville office! Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings. Part-Time roles include shifts every other weekend and there is an opportunity to pick up additional shifts. This position is part of a Collective Bargaining unit and will be posted internally for a period of five (5) business days, in order to allow bargaining unit employees to apply.

Requirements

• A strong desire and commitment to making a difference in the lives of their patients
• One (1) year of job-related experience (such as administrative or customer service) is required
• Exceptional interpersonal and customer service skills
• Ability to work both independently and as part of a team
• Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
• A strong attention to detail and the ability to learn new systems and databases
• Effective verbal and written communication skills
• Non-traditional hours, including evenings and weekends are required
• A clear background check

Nice To Haves

• Post-secondary education is preferred
• Experience working within a unionized environment and the health care field an asset

Responsibilities

• Receiving routine referral/intake information from funders and private-pay clients
• Developing and coordinates service schedules while considering relevant factors
• Informing workers of new assignments and changes to their schedules in accordance with the collective agreement and seniority
• Entering relevant information into the automated information system/database
• Producing schedules and reports on regular basis, and on request of the Supervisor
• Receiving and manage inbound telephone calls and email inquiries related to service
• Performing other administrative duties
• Other duties as required

Benefits

• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Supportive team environment and a great corporate culture
• Paid orientation and comprehensive training and onboarding
• Access to group discounts, including exclusive discounts from various retailers
• Total rewards program which includes health & dental benefits
• An Employee Assistance Program (EAP) for you and your family members
• Opportunities for continuing education and training
• Hands on mentoring and leadership support
• Opportunities to volunteer in countries with limited access to healthcare services

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree