Team Coordinator – Full-Time Contract (6 Months)

CarePartners • Brampton, ON

2d • CA$20 - CA$26 • Onsite

About The Position

CarePartners is looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. The Team Coordinators will be responsible for scheduling PSWs, Nurses, and Therapists to meet service delivery standards and performing administrative functions related to client services in a timely manner. This role acts as a bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance, and other CarePartners employees. Responsibilities include receiving referral/intake information, developing and coordinating service schedules, informing workers of assignments and changes, entering data into the automated information system, producing schedules and reports, managing inbound calls and emails, and performing other administrative duties as required.

Requirements

• One (1) year of job-related experience (such as administrative or customer service) is required.
• Exceptional interpersonal and customer service skills.
• Ability to work both independently and as part of a team.
• Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel.
• A strong attention to detail and the ability to learn new systems and databases.
• Effective verbal and written communication skills.
• Non-traditional hours, including evenings and weekends are required.
• A clear background check.

Nice To Haves

• Post-secondary education is preferred.
• Experience in the health care field an asset.

Responsibilities

• Ensure effective customer service and communication between patients, families, and staff.
• Schedule PSWs, Nurses, and Therapists to meet service delivery standards.
• Perform administrative functions related to client services in a timely manner.
• Act as a bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance, and other CarePartners employees.
• Receive routine referral/intake information from funders and private-pay clients.
• Develop and coordinate service schedules considering relevant factors.
• Inform workers of new assignments and changes to their schedules.
• Enter relevant information into the automated information system/database.
• Produce schedules and reports on a regular basis, and upon request of the Supervisor.
• Receive and manage inbound telephone calls and email inquiries related to service.
• Perform other administrative duties.
• Perform other duties as required.

Benefits

• Paid orientation and comprehensive training and onboarding
• Access to group discounts, including exclusive discounts from various retailers
• Total rewards program which includes health & dental benefits
• An Employee Assistance Program (EAP) for you and your family members
• Opportunities for continuing education and training
• Hands on mentoring and leadership support
• Opportunities to volunteer in countries with limited access to healthcare services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree