Team Coordinator- Elk River

Fairview Health Services•Elk River, MN

About The Position

As a member of the care team, the Team Coordinator provides quality patient- and family-centered care by performing high-level functions that support healthcare team and patient/family needs. The role manages workflow by coordinating and maintaining provider schedules; using communication tools and systems to handle medical information requests and updates; and communicating normal test results under the direction of an RN or provider, or according to established protocols. The Team Coordinator works collaboratively with the assigned unit while handling multiple tasks, interruptions, and changes. The role also maintains complete, timely, and accurate patient documentation and continually looks for opportunities to improve processes and workflow.

Requirements

Successful completion of a formal medical training program such as MA, HUC, NA, or Medical Secretary, or one year of comparable experience in a healthcare setting.

Nice To Haves

Two years of experience in a medical setting.

Responsibilities

Manage patient and provider schedules for assigned areas.
Complete patient registration and check-in.
Verify patient demographic, employer, and insurance information.
Take telephone messages and direct communication in a timely and professional manner.
Manage multiple technology applications.
Manage MyChart requests, including patient sign-up, responding to patient messages, and resetting passwords.
Multitask and prioritize appropriately.
Continuously improve work processes, the work environment, and the overall customer experience to meet business goals.
Maintain complete, timely, and accurate patient documentation.
Communicate normal test results under the direction of an RN or provider, or by following established protocols.