Team Center Coordinator - Telemetry
About The Position
The Team Center Coordinator works on Cleveland Clinic Martin South Hospital’s 3A Medical Telemetry Unit, serving as a point of coordination for patient and unit needs. The role provides customer service to patients, families, visitors, and caregivers, supporting patient experience and smooth unit operations. The coordinator welcomes newly admitted and transferred patients, responds to call lights, helps coordinate patient care communications, and assists with admissions, transfers, discharges, records, unit clerical duties, and basic patient care activities. The position also includes troubleshooting unit equipment and reporting changes in patients’ conditions to an RN. This position works days from 7:00 a.m. to 7:30 p.m. The role requires frequent data entry, extensive standing and walking, the ability to move and lift patients, and occasional exposure to communicable diseases or body fluids. Standard precautions and personal protective equipment are required.
Requirements
- High school diploma or GED.
- Basic Life Support (BLS) certification through the American Heart Association or American Red Cross.
- One year of recent, full-time experience in patient care or customer service, or additional education or training, or nursing students who have completed at least one clinical rotation in an accredited nursing program.
- Experience with typing, computer training, or equivalent coursework.
- Ability to perform frequent data entry and use a computer keyboard at a moderate skill level.
- Ability to work at a fast pace, prioritize multiple assignments, respond to numerous requests, collaborate with the healthcare team, resolve conflicts, problem-solve, and tolerate stress.
- Ability to move and lift patients and perform extensive standing and walking.
- Ability to meet the stated physical demands, including exerting 50 to 100 pounds of force rarely and/or 0 to 50 pounds occasionally, with physical demands exceeding those for Medium Work.
- Normal or corrected speech, hearing, and vision.
- Compliance with standard precautions and use of personal protective equipment as required.
- Compliance with Cleveland Clinic's influenza prevention program, including annual vaccination or an approved exemption.
- Successful completion of controlled-substance testing following an offer of employment.
Nice To Haves
- Microsoft Office experience.
- Strong clinical experience.
- One year of Clinical Technician experience.
- Military experience as a Hospital Corpsman (HM), Combat Medic (68W), or Medical Service Technician (4N0X1) will be considered.
Responsibilities
- Greet, welcome, and orient newly admitted and transferred patients to the unit in person.
- Respond to patient call lights and make rounds.
- Communicate and facilitate communication about patient care among patients, families, other departments, and health care team members.
- Assist with processing patient admissions, transfers, and discharges.
- Help patients and families find their way and direct them to available resources.
- Assemble and maintain patient medical records and other patient-care documents.
- Assist with unit clerical functions and troubleshoot equipment failures involving call systems, portable phones, WOWs, and other unit devices.
- Provide or assist with basic patient care, including vital signs, weights, personal care, activities of daily living, patient transfers and transports, pulse oximetry, and point-of-care testing.
- Report abnormal findings or changes in a patient's physical, mental, or emotional condition to an RN.
- Help keep patient rooms clean and orderly.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
