Team Administrator
About The Position
This is a Gloucestershire County Council job for a Team Administrator in Children’s Social Care, specifically within Residential Services. The role is full-time and permanent, based at Southfields in Stroud, which provides supported accommodation for young people aged 16-25. The administrator will support the Registered Manager and Social Care practitioners, acting as the first point of contact for the home. Key responsibilities include maintaining accurate records, supporting financial transactions, and liaising with property and facilities management. The position requires someone experienced in confidential, public-facing environments, adaptable to change, and effective at managing workloads to meet deadlines. The role is crucial in creating a welcoming, calm, and professional environment for children, young people, staff, and visitors, requiring approachability, emotional intelligence, and sensitive communication skills, especially with vulnerable young people. Resilience, calmness under pressure, and professionalism in a busy, unpredictable environment are essential, as is the ability to maintain clear boundaries and respond with confidence and empathy. Excellent IT and communication skills, flexibility, and strong organizational abilities are sought.
Requirements
- Experience of working in a confidential, public-facing environment.
- Ability to adapt to changing situations.
- Ability to manage workload effectively to meet deadlines.
- Excellent IT skills.
- Excellent communication skills.
- Flexible approach.
- Strong organisational ability.
- Approachability.
- Emotional intelligence.
- Ability to communicate sensitively and appropriately, recognizing the needs of vulnerable young people.
- Resilience.
- Ability to remain calm, focused, and professional in a busy and sometimes unpredictable environment.
- Ability to maintain clear boundaries.
- Ability to respond to a range of situations with confidence and empathy.
- Ability to be proactive or responsive to changing demands.
- Resilient to some of the tough emotional content of the role.
- Ability to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Responsibilities
- Act as the first point of contact for the home.
- Maintain accurate records.
- Support financial transactions.
- Liaise with property and facilities management.
- Create a welcoming, calm, and professional environment for children, young people, staff, and visitors.
Benefits
- Continued Professional Development
- Flexible working scheme based on business need
- Regular formal and informal support
- Safe, supportive and positive working environment with regular, robust supervision
- Access to relevant training and career progression
- Annual leave of 25.5 days up to 30.5 days after 5 years employment
- Opportunity to purchase additional annual leave up to a maximum of 10 days
- Family friendly employer offering benefits to support you and your family
- Access to the Local Government Pension Scheme
- Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
- An in-house Occupational Health service
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
- Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
